Sr Manager & General Manager, Cleveland

As a General Manager, you’ll own the P&L and daily operations for an Operating Territory (OT). You’ll oversee all areas of the New Equipment, Service, Repair and Modernization businesses, including sales & operations. A key deliverable is to drive a customer-centric approach to delivery, removing silos and serving as the primary collaborator and decision maker closest to the customer.

What does a typical day look like?

• Leading by example regarding our Otis Absolutes (Safety, Ethics & Quality) and Leadership Behaviors.

• Hiring, motivating, and developing a team of office and field-based employees, creating a high-performing culture; promoting inclusion, engagement & talent development.

• Driving financial performance and managing profit & loss, delivering a successful sales strategy to drive business growth and market share.

• Acting as first line of escalation for customers to support an end-to-end, seamless customer experience.

• Maintaining knowledge of market dynamics, main competitors, and customers’ needs to anticipate industry trends and adapt strategies to maintain a competitive edge.

• Building our customer portfolio, creating successful, long-lasting relationships.

• Improving efficiencies within all areas, including route optimisation and effective allocation of resources.

• Managing transformation initiatives in line with the Operating Unit roadmap.

• Collaborating with Delivery Operations to support continuous improvement and the centralization of admin activities to enable increased focus on the customer.

What’s in it for you?

• The opportunity to work in a newly created, highly visible role, critical to the region’s success.

• A chance to work in an industry leading company and a global brand.

• Clear career progression paths.

• Access to funded learning and development opportunities.

What will help you in this role?

• Leadership experience within field operations and/ or sales.

• A background within construction/ engineering, elevator industry experience would be advantageous.

• Working experience of safety regulations and compliance.

• Enthusiastic and committed to delivering exceptional service.

• Being an inspiring leader with an inclusive and collaborative style.

• Effective communication and relationship building skills.

• A strategic mindset blended with a tactical, hands-on approach.

• Proven organizational skills, including the ability to prioritize multiple projects, programs and objectives.

• Demonstrable experience influencing and leading change.

• Strong business & financial acumen.

• Analytical mindset with exceptional decision-making capabilities.

Location:

• The job duties for this role require work to be performed 100% in the office or on job sites. Remote work is not available. By submitting your application, you are willing and able to meet these requirements.

• Relocation assistance may be available for out-of-market candidates.