Sr. Manager, Marketplaces

About us

Dyson is a global technology enterprise.We’regrowing fast and our ambition is huge – more categories, morelocationsand more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood with anadditionalofficelocatedin New York City. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Store’s across the country. .

We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.

About the role

Drive commerce by growing Dyson’s presence on 3rd party marketplaces, developing integrated customer experiences using best in class digital strategies and merchandising to generate sell out velocity

Manage the day to day responsibilities for all Dyson’s marketplaces

• Create, manage, and optimize listings.

• Manage a team of Managers and Managers of operations covering category level sales (Beauty, Home+Wearables), B-Grade (Dyson Renewed), and Inventory Mgmt and the operations SLA to be within good standing on platforms.

• Coordinate marketing for all online marketplaces, including promotional opportunities, pricing optimization, and content creation

• Identify product, service, or marketplace issues, and resolve them accordingly

• Build and maintain relationships with contacts at each marketplace

• Identify and communicate risks and proposed mitigating plans in the short (within month and quarter) and medium term (YTG, next quarter).

• Lead reporting of business results at the defined cadence, whether internally within the Direct team or with regional or US LT .

• Have deep knowledge of how Rithum works and be able to partner with IT to drive raod map to completion.

• Cross functional Process improvement to ensure adherence to SLA

Responsible for delivering the ecommerce financial goals for Dyson’s marketplaces

· Deliver and exceed the growth objectives for finished goods and parts across product categories

· Continualness monitor fraud and improve processes within the systems to prevent further.

· Partner with finance/supply chain to ensure all orders go un-blocked and are shipped with customers SLA.

· Strong negotiation skills to improve terms, cash flow, and digital marketing assets

· Oversee the implementation of the online sales promotion program and co-develop a calendar of activity that fits with the retail activity plan, ensuring that we are competitive in the market across direct channels.

Fulfil other duties as required.

· A true self-starter – you relish opportunities to pick up new activities that fall broadly in the role.

· Fix things that you can see need fixing.

· Manage a team of Managers and Managers of operations covering category level sales (Beauty, Home+Wearables), B-Grade (Dyson Renewed), and Inventory Mgmt and the operations SLA to be within good standing on platforms.

Lead development of online merchandising strategies to drive engagement and commerce on Dyson’s marketplaces

· Identify & implement opportunities to cross-sell and up-sell buyers within the customer journeys

· Build processes, calendars to communicate merchandising plans to various teams across the organization

· Manage all content publishing on to ensure quality and accuracy

· Research and identify new marketplaces

Key stakeholder to deliver integrated sales and marketing plans for Dyson’s marketplaces as part of weekly, monthly and annual planning processes

· Develop profitable online programs including eCommerce range planning, promotions, and merchandising solutions to reduce refurbished inventory levels without creating channel conflicts

Develop and execute testing roadmap

· Responsible for building a culture of continuous learning through on-going testing, measurement and optimization on marketplace storefronts

Live the brand, foster a culture of team work and collaboration

· Be an active subject matter expert on all things marketplaces

· Support and mentor team members

Fulfil other duties as required

· Write briefs for the central Web delivery team to develop content and capabilities

· Ensure that all Dyson communications are compliant from an IP, legal & product team perspective

· Digital project management

· Perform QA on all product and offer launches online.

· Relish the opportunities to pick up new activities that fall broadly in the purpose of the role

· Identify problems and find solutions

About you

• Bachelor’s Degree required

• 5-7 years of online marketing experience working with 1 or more major 3rd party marketplaces (eBay, Amazon, Walmart)

• Experience managing P&L for an ecommerce site

• Must have experience onboarding a marketplace platform

• Strong understanding of the ecom equation and how to effect it

• Understands Paid Media

• Digital project management with a proven track record.

• Digital creative development and account management in a cross-functional environment.

• Experience with Rithum, or other cross-platform marketplaces solutions preferred

• An innovative thinker with Web Merchandising expertise, and a proven track record.

• Attention to detail and accuracy in reporting.

• Proactive – always looking for ways to improve.

• Ability to travel as needed (<20%)

• Personable, ability to work well with a variety of different personality types and skill sets.

• Advanced knowledge/ proficiency in Microsoft Excel, Word, PowerPoint and Outlook required

Compensation : $165,600 to $207,000 annually + bonus opportunity

Address : 155 Mercer St, New York, NY 10012

Benefits

At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.

Financial benefits:

• 401K with up to a 4% match

• Company paid Life Insurance and AD&D

• Flexible Savings Account (FSA) and Health Savings Account (HSA)

Lifestyle benefits:

• Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time

• Pre-tax Commuter Benefits (applicable areas only)

• Generous Child Care Leave Program

• Wellness Program

• Employee Assistance Program

• Dyson Product Discounts

Health benefits:

• Multi-Level Healthcare Coverage Options

• Vision & Dental Coverage

• Company paid Short-Term and Long-Term Disability

Dyson is committed to fostering an inclusive and accessible environment that reflects the diversity of the community in which we live. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities. Contact us at americas.talentacquisition@dyson.com for more information. Dyson is an Equal Opportunity Employer.

#LI-ONSITE