Sr Product Manager – Global Service Portfolio
BD
Milpitas, California
Full-Time
$143,300
HybridManager
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Sr Product Manager – Global Service Portfolio
Role Summary
The Sr Product Manager of Service is accountable for the Global Service Portfolio and owns the end-to-end lifecycle of service offerings across all Waters Biosciences instruments. This role is responsible for defining and delivering service portfolio strategy, roadmaps, and commercialization plans that drive service revenue growth and customer value throughout the entire service offering lifecycle. Operating with significant autonomy and influence, the role partners cross-functionally to deliver scalable and differentiated service solutions aligned to Waters Biosciences instrument strategy.
Scope & Decision Rights
Portfolio Ownership
Owns the global service portfolio across Waters Biosciences Instruments, covering service contracts, billable services, warranties, customer training, and custom services.
Accountable for the full service lifecycle: new service offering development, launch, sustaining improvement, sunset and end of service.
Responsible for dynamic pricing strategy that supports revenue and volume growth
Decision Rights
Approves service offering requirements, positioning, and lifecycle transitions (e.g., launch, enhancement, sunset), within established governance.
Recommends pricing and packaging strategies in partnership with Finance, Legal, and Commercial leadership.
Establishes metrics, targets, and performance reviews for the service portfolio.
Influence Without Direct Authority
Influences global and regional stakeholders across Service, Commercial, Marketing, Finance, Engineering, Operations, Digital/IT, Quality, and Regulatory.
Partners with regional leaders to align global service portfolio strategy with regional go-to-market execution.
Key Responsibilities
Develop and maintain a global service portfolio strategy aligned to Waters Biosciences instrument platform strategies and long-term business objectives.
Own the multi-year service roadmap, balancing growth opportunities, customer needs, operational feasibility, and instrument platform lifecycle considerations.
Define and evolve servicepackaging and pricing strategies to drive attachment, renewal, upsell, and adoption.
Lead end-to-end lifecycle governance, including launches, enhancements, and planned retirement of service offerings.
Partner with Global Product Management and R&D to align service readiness with instrument development, releases, and installed-base strategy.
Translate Voice of Customer (VOC), voice of regions, field insights, and competitor & market data into actionable service portfolio improvements and innovation opportunities.
Collaborate with Service Operations and Field Service to ensure offerings are operationally scalable, supportable, and margin-aligned.
Partner with Finance to model and manage service revenue growth, gross margin, and pricing scenarios.
Establish and monitor portfolio performance analytics, using KPIs to identify risks, opportunities, and corrective actions.
Align with Legal, Quality, and Regulatory partners to ensure service offerings meet contractual, regulatory, and compliance requirements.
Provide executive-ready updates and recommendations, supporting portfolio reviews, investment decisions, and governance forums.
Measures of Success
Service contract attachment rate across Waters Biosciences instrument platforms
Year-over-year service revenue growth
Gross margin performance of the service portfolio
Installed-base penetration of service offerings
Adoption and utilization of highest service offers
Timeliness and quality of portfolio launches and lifecycle transitions
Regional alignment to global service strategy and roadmap execution
Required Qualifications
Bachelor’s degree in life sciences, engineering, business, or related field required; advanced degree a plus.
6-9 years of experience in product management, service marketing, or portfolio management required, preferably in complex instruments, medtech, or life sciences.
Demonstrated experience owning end-to-end product or service lifecycles with measurable commercial outcomes required
Strong analytical skills with experience using data to define strategy, pricing, and portfolio decisions.
Proven ability to influence stakeholders and lead through complexity without direct authority.
Experience working in global, cross-functional environments.
Preferred Qualifications
Experience with service-based business models, including contracts, lifecycle services, or aftermarket offerings.
Operates as a strategic thought partner to global and regional leaders across Service, Commercial, and Product organizations.
Familiarity with regulated environments (e.g., medical devices, diagnostics, life sciences tools).
Experience partnering with regional commercial teams on global-to-local execution.
Exposure to digital-enabled service offerings or >
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
To learn more about BD visit https://bd.com/careers.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
Required Skills
Optional Skills
.
At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."
Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.
Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.
Salary Range Information
$143,300.00 - $236,500.00 USD Annual