Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.
Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.
Realtor.com® reaches millions of home buyers and sellers each month. This role owns how we communicate with them - through news, hyperlocal insights, and personalized CRM - to turn casual visitors into lifelong users.
As the Sr. Product Manager, News & Hyperlocal CRM, you'll own the end-to-end strategy, roadmap, and execution for our News & Insights campaigns and hyperlocal communications across email, push, SMS, and in-product surfaces. You'll sit at the intersection of editorial content, consumer data, and marketing technology - a rare combination that directly drives engagement, retention, and revenue at scale.
This is a high-ownership IC role on a fast-moving team. You'll work closely with Editorial, Economics, Data Science, Machine Learning, MarTech Engineering, and CRM Operations to ship campaigns and features that matter to consumers and move the business.
Why This Role:
Most CRM PM roles are execution-focused. This one isn't. You'll shape the strategy for how Realtor.com® uses news and hyperlocal data to build relevance with millions of users - deciding what we say, to whom, when, and through which channel. The personalization infrastructure, the data architecture, the editorial calendar, the A/B testing roadmap - it all runs through you.
What You'll Do:
Strategy & Roadmap
- Own the product strategy and roadmap for News & Hyperlocal CRM, balancing user experience innovation with revenue and retention goals
- Define and prioritize experiments, campaigns, and features that drive measurable gains in engagement, LTV, and lead conversion
- Use competitive intelligence, market trends, and consumer data to identify differentiation opportunities
Execution & Delivery
- Lead day-to-day execution across editorial campaigns (email, push, in-product), managing the full pipeline from brief to QA to reporting
- Partner with MarTech Engineering and Marketing Dev Ops on data pipeline requirements and capacity planning
- Write clear PRDs and briefs; get cross-functional buy-in and drive to launch
Data & Analytics
- Develop deep fluency in the consumer data and signals that power CRM journeys - available fields, APIs, segmentation logic, and data architecture
- Design and interpret A/B tests; translate results into clear recommendations and presentation-ready summaries for senior stakeholders
- Establish and track KPIs including revenue, engagement, retention, and lead conversion
Cross-functional Leadership
- Act as the product lead for cross-functional CRM squads - setting direction, driving accountability, and keeping long-term strategy and near-term execution in sync
- Serve as the strategic voice of this business line with senior leaders, presenting roadmap direction, business impact, and performance with confidence
How We Work:
We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together.
What You'll Bring:
- 5+ years of product management and/or CRM marketing experience, ideally in a consumer tech or media environment
- Hands-on experience with email, push notifications, and in-product surfaces (web and app)
- Experience owning or closely partnering on editorial newsletter programs
- Omnichannel CRM strategy experience - you've used segmentation and behavioral data to drive business outcomes across multiple channels
- Proven track record designing and interpreting A/B tests on CRM campaigns, and turning results into actionable roadmap decisions
- Demonstrated ability to present roadmaps and campaign performance to VP and C-suite stakeholders clearly and credibly
- Fluency with CRM and MarTech tooling; hands-on experience with Braze or Cordial is a strong plus
- Comfort navigating complex cross-functional environments with engineering, data science, and editorial dependencies
- Bachelor's degree or equivalent experience; technical or analytics background a plus
Salary Range for select office locations: New York $128,000.00 - $160,000.00
Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Accordingly, offers extended for this role will include an annual bonus target typically expressed as percentage of salary. Similarly to salary, annual incentive bonus targets are set based on a variety of factors including job level, competitive market practice, experience, tenure, and essential skills.
In addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.
How We Reward You:
Realtor.com® is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:
- Inclusive and Competitive medical, Rx, dental, and vision coverage
- Family forming benefits
- 13 Paid Holidays
- Flexible Time Off
- 8 hours of paid Volunteer Time off
- Immediate eligibility into Company 401(k) plan with 3.5% company match
- Tuition Reimbursement program for degreed and non-degreed programs
- 1:1 personalized Financial Planning Sessions
- Student Debt Retirement Savings Match program
- Free snacks and refreshments in each office location
Do the best work of your life at Realtor.com®
Here, you'll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you'll find your way home too. At Realtor.com®, you'll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return, we'll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.
Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.
