Sr Production Assoc

Roles and Responsibilities

• Ensures that the appropriate processes are adequately documented and followed across all systems.

• Converts data received from the data suppliers into IQVIA standard format as per instructions.

• Received sales, product, manufacturer, and customer files are processed using the relevant IQVIA applications and procedures to produce the relevant coding for the period.

• Oversees all quality assurance testing and ensures that all testing is carried out prior to deliverable dispatch.

• Responsible for timely completion of all QC-related production tasks including the off-cycle reports and other relevant tasks.

• Conducts various checks to capture any data anomaly prior to the release of client deliverables.

• Maintains the data quality by analyzing various reports that generate transactions which have potential issues.

• Performs data checks by analyzing results and trends.

• Provides impact analysis of identified data corrections.

• Understands and can effectively communicate routine database processes.

• Serves as subject resource on relevant production area, answering queries.

• Reviews problems arising during the process and ensures successful resolution.

• Communicates actively with other departments/ functions to inform of task status or to resolve problems.

• Escalates issues requiring second-level support to appropriate individuals using the established call escalation procedures.

• May provide input for new system development, including requirement gathering, UAT and implementation.

• Contributes on identifying process improvement opportunities.

• Perform functions as directed by the Manager.

List of required skills for this role:

• Associate degree, diploma, or equivalent

• Proficiency in Windows application (Word and Access)

• Knowledge in Microsoft Excel.

• Good interpersonal, written, and verbal communication skills

• Strong customer focus, attention to details, analytical and problem-solving skills

• Ability to carry out analysis and information gathering to resolve problems on routine matters.

• Ability to work under time constraints and changing work volumes.

• Willing work on flexible schedule and can render OT on the holiday.