Sr. Professional Services Engagement Manager

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

Job Description

Sprinklr is seeking a Professional Services Engagement Manager to join the Japan team, based in Tokyo. This role works closely with customers, as well as internal sales, services, and partner teams, to shape new services opportunities across both new and existing accounts in the Japan market.

You will build trusted advisor relationships with senior customer stakeholders and position Sprinklr’s services portfolio, including implementation, managed services, training, and support, to drive successful deployment and long term value realisation.

As a subject matter expert in Sprinklr’s value proposition, you will own the end to end services sales cycle during pre sales engagements. This includes developing delivery proposals, responding to bids, defining Statements of Work, and structuring commercial offers to ensure successful outcomes for both customers and Sprinklr.

Main Responsibilities

• Partner with Software Sales teams to scope and propose services and support solutions across Japan accounts, with a strong focus on Contact Centre and CCaaS opportunities across key industries
• Gather customer requirements and design integrated service offerings aligned to business needs and long term operating models
• Develop proposals and respond to RFPs and RFIs, positioning Sprinklr deployment strategies and ongoing services models
• Lead executive level presentations of Sprinklr services offerings across Japan
• Document both technical and business requirements during pre sales to ensure successful implementation
• Create commercial proposals leveraging internal and partner delivery capabilities, balancing customer outcomes with profitability and margin targets
• Define Statements of Work including scope, effort, timelines, and success metrics
• Drive deal closure in partnership with sales teams, including supporting commercial discussions with procurement and legal stakeholders
• Collaborate with Product, Customer Success, Services, and Delivery teams, including global stakeholders, to ensure proposed solutions are aligned and executable
• Build long term relationships with key customers to drive growth and expansion opportunities
• Manage pipeline and provide accurate forecasting for services and success revenue

Desired Skills and Experience

• Experience in services sales, professional services delivery, or business development
• Bachelor’s degree required
• Fluency in Japanese and Business English required
• Strong stakeholder management and relationship building capability, with experience engaging Japanese enterprise customers
• Ability to operate effectively in a highly matrixed, global organisation
• Strong commercial acumen with a focus on profitability and deal structuring
• Confident in executive communication and presentations, both in Japanese and English
• Experience in contact centre, CCaaS, or customer experience platforms preferred
• Detail oriented, proactive, and comfortable managing multiple priorities
• Self starter who can operate independently while driving outcomes
• Strong problem solving mindset with a focus on customer impact

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:

• Lead a new category of enterprise software that we call Unified-CXM.

• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.

• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

To learn more about employee benefits by region, click here.

To learn more about all-things-Sprinklr, visit our candidate resource hub here.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.