Job Family:
SAAS/PAAS/Cloud Consulting
Travel Required:
Up to 10%
Clearance Required:
Ability to Obtain Public Trust
What You Will Do
- Lead end-to-end ServiceNow initiatives by partnering with clients, executives, and end users to elicit, analyze, and validate complex business requirements, and translate them into scalable ServiceNow solutions.
- Drive requirements strategy and solution design, ensuring alignment between business objectives and ServiceNow platform capabilities across modules such as ITSM, HRSD, and App Engine.
- Facilitate workshops and stakeholder engagements to assess current-state processes, identify pain points, and define optimized future-state workflows and operating models.
- Serve as the functional lead and trusted advisor to both business and technical teams, guiding solution architecture decisions and ensuring best practices are applied.
- Collaborate closely with development teams to design, configure, and implement ServiceNow applications, ensuring requirements are clearly understood and successfully delivered.
- Translate complex functional needs into technical specifications, user stories, and acceptance criteria, ensuring clarity and traceability throughout the delivery lifecycle.
- Oversee and support testing activities, including UAT planning, execution, defect management, and validation of business outcomes.
- Develop and deliver training and change management materials, ensuring successful user adoption and knowledge transfer.
- Create and maintain high-quality deliverables, including process maps, solution design documents, roadmaps, and executive-level communications.
- Provide continuous improvement recommendations by conducting system assessments and leveraging deep knowledge of ServiceNow capabilities and emerging platform innovations.
- Actively stay current with ServiceNow releases, features, and industry trends, bringing forward innovative ideas to enhance client solutions.
- Mentor junior analysts and contribute to practice development, including methodology refinement and knowledge sharing.
What You Will Need
- Active or eligible for a “PUBLIC TRUST” security clearance (must obtain approved adjudication prior to onboarding).
- Minimum of FIVE (5) years of experience as a Business Analyst, with at least THREE (3) years specializing in ServiceNow or comparable enterprise platforms.
- ServiceNow Certified System Administrator (CSA) certification.
- Bachelor’s degree in Computer Science, Information Technology, Business, or a related discipline.
- Demonstrated expertise in requirements gathering and analysis, including leading workshops, stakeholder interviews, and translating business needs into actionable deliverables.
- Strong knowledge of ServiceNow platform capabilities, including ITSM, SPM, GRC, App Engine, and Scoped Applications.
- Experience with full Software Development Lifecycle (SDLC) methodologies, including Agile frameworks (Scrum, SAFe), and associated artifacts and governance.
- Proven ability to lead client engagements, facilitate decision-making, and bridge communication between business stakeholders and technical teams.
- Experience defining solution designs and supporting configuration and implementation efforts on the ServiceNow platform.
- Strong communication skills, with experience presenting to senior leadership and delivering training to diverse user groups.
- Strong analytical and problem-solving skills, with the ability to navigate complex organizational challenges.
- Excellent interpersonal and stakeholder management skills, with the ability to influence and build rapport across all levels of an organization.
- High attention to detail and commitment to delivering high-quality outcomes.
What Would Be Nice To Have
- Advanced ServiceNow certifications such as Certified Implementation Specialist (CIS), or Certified Application Developer (CAD).
- Agile certifications (Scrum Master, SAFe Agilist, etc.).
- Hands-on ServiceNow configuration experience, including workflows, forms, and integrations.
- Experience with federal HR domains
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend
About Guidehouse
Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
