Sr. Specialist, Salesforce Innovation Center

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Job Category
Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Leaders from the world's most respected brands trust Salesforce to solve today's digital imperative and uncover tomorrow's potential. The Salesforce Innovation Center (SIC) brings our top executives and experts together with C-suite customers to partner on the path ahead. We design strategic, customer-centric discussions that reimagine what's possible, drive change, and enable companies to work smarter, collaborate better, and build deeper relationships - starting now.

About the Role

The Associate Manager, SIC Strategy is a key member of the Salesforce Innovation Center HQ Strategy team, responsible for delivering high-impact, executive-caliber customer engagements at our San Francisco and New York centers. Reporting to the Director of SIC Strategy, this role serves as the primary point of contact for field account teams - blending strategic meeting design with hands-on tactical execution to curate tailored, outcome-driven experiences that accelerate pipeline, deepen customer relationships, and advance transformational deals.

Key Responsibilities

Meeting Strategy & Curation

• Own the full meeting lifecycle for assigned SIC engagements as lead Strategist and primary point of contact
• Lead kick-off calls and ongoing syncs to align account teams on customer objectives and desired outcomes
• Anchor every SIC session in a compelling, current Salesforce narrative (AI, Agentforce, Agentic Enterprise)
• Partner with account and delivery teams to draft and iterate on briefing agendas

Discussion Leader & Speaker Engagement

• Source, confirm, and manage Discussion Leaders across Salesforce product teams and executive benches
• Send compelling, well-contextualized invitations to Discussion Leaders that clearly communicate meeting objectives and their role
• Conduct prep calls with Discussion Leaders to align on content, timing, and customer context
• Build and maintain strong relationships with internal speakers to ensure a reliable and diverse discussion leader bench
• Resolve scheduling conflicts and provide proactive agenda updates to all stakeholders as changes arise

Customer Experience & Execution

• Coordinate with the SIC Experience team on logistics, space planning, and onsite execution to deliver a seamless, high-quality customer experience
• Prepare and distribute day-of speaker logistics including calendar invites, SIC floor access instructions, and meeting links
• Manage day-of operations including space strategy, attendee management, and capturing meeting insights
• Distribute post-meeting close-out communications to account teams including feedback, follow-up templates, and Discussion Leader thank-you reminders

Stakeholder Management

• Build trusted relationships with field sellers, RVPs, AVPs, and C-suite/ELT-level customer executives
• Partner cross-functionally with product teams, marketing, and senior Salesforce leadership to ensure alignment before, during, and after engagements
• Track and input data for team metrics and program reporting
• Execute independently across all aspects of assigned briefings; self-directed once clear direction is given

What We're Looking For

Required

• 5+ of relevant professional experience; 1-2 years in customer-facing programs, executive events, or sales support
• Strong executive presence and experience managing senior stakeholders
• Exceptional written and verbal communication skills suited for executive-level audiences
• Strong project management and organizational skills with high attention to detail
• Ability to manage a high volume of concurrent engagements and adapt quickly to shifting priorities
• Collaborative, team-oriented mindset with a genuine passion for customer experience

Preferred

• Knowledge of Salesforce's platform & product portfolio
• Hands-on experience building or enabling AI-powered tools
• Familiarity with sales processes and go-to-market motions
• Prior experience in a customer briefing center, executive engagement program, or similar strategic client-facing role

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.The typical base salary range for this position is $94,000 - $142,300 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $112,900 - $155,200 annually.The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.