Sr Strategy & Operations Manager, Consumer Platform Operations

About the Role

We're looking for an analytical, detail-oriented, and highly collaborative operator to join the Consumer Platform Operations team as a Sr. Ops Manager focused on cross-platform segmentation, investment strategy, communications strategy, and insights.

This role is critical to advancing Uber's priority of cross-platform (XLOB) engagement across Mobility and Delivery. As a member of the team, you will help build the foundations of our segmentation and allocation strategy-turning data into insights, supporting governance, and enabling smarter decision-making across the platform.

You'll also conduct deep dive analysis to uncover actionable insights that inform strategy and shape platform investment decisions. Partnering closely with Product, Ops, Data Science, and Marketing teams, you'll ensure leadership has the clarity and transparency needed to drive high-impact outcomes.

This is an exciting opportunity for someone who thrives at the intersection of analytics and operations, is eager to take ownership of business-critical workflows, and is motivated to shape how Uber defines and engages its most valuable customers across lines of business.

What You'll Do

Generate Insights & Deep Dives: Conduct recurring and ad-hoc analyses on customer behavior, program performance, and allocation strategies; translate findings into actionable recommendations for stakeholders

Operationalize Segmentation Programs: Support the day-to-day execution of customer segmentation programs (e.g., UIP, HVE), including monitoring thresholds, lifecycle triggers, and reporting accuracy

Operationalize Marketing Intelligence: Partner with CRM and Data Science to shape logic for prioritizing and personalizing customer communications across lines of business

Build & Maintain Dashboards: Own reporting dashboards that track the performance of segmentation, allocation, and lifecycle initiatives across Mobility and Delivery

Support MBR & Reporting Cadence: Manage governance for monthly and quarterly business reviews, ensuring accurate reporting, alignment, and timely delivery for senior leadership

Enable Allocation Decisioning: Partner with cross-functional teams to deliver inputs into customer valuation and allocation logic, ensuring consistent frameworks for prioritization

Drive Clarity & Alignment: Act as connective tissue across Ops, Product, DS, and Finance by standardizing inputs, surfacing insights, and ensuring shared understanding on key metrics

Basic Qualifications

4+ years of experience in strategy, operations, analytics, consulting, or a similar role

Bachelor's degree in a quantitative, business, or technical field

Proficiency in SQL and Excel/Google Sheets; experience building dashboards and reports

Preferred Qualifications

Strong analytical and problem-solving skills; ability to distill data into insights and recommendations

Experience with lifecycle segmentation, customer strategy, or allocation frameworks

Familiarity with BI tools (e.g., Tableau, Looker) and large data sets.

Demonstrated ability to support executive-level reporting cadences (MBRs/QBRs)

Strong communicator and collaborator; able to work effectively with cross-functional partners

Bias for action and ownership; comfortable managing recurring processes with high visibility

Track record of surfacing insights that influenced strategy or drove business impact

For New York, NY-based roles: The base salary range for this role is USD$131,000 per year - USD$145,500 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.