Company
Cox Automotive - USA
Vehicle Operations
Sr Vehicle Operations Logistics Specialist - Non-Driver (Non-Auction)
Individual Contributor
No remote option; must work at a specified Cox location
No
Day
Compensation
Hourly base pay rate is $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Key Responsibilities:
- Build relationship with Manheim Auction commercial team and management
- Show proficiency with communication via recorded line phone system
- Manage email boxes for multiple locations and collaborate on regional emails
- Entry of all manual orders and processing of other AS400 system orders
- Manage escalated Client Succes VINs with carriers and agents
- Monitor holds and verification delays
- Dispatch negotiation and a heavy understanding of sales tactics to increase margin
- Action AutoIMS for Trans Delay Holds, Cancellations, ETA’s
- Following Up with carriers on several VINs daily
- Process Fees and post assessorial charges to record
- Request Hold Harmless/Releases
- Investigating kickback of VINs by carriers to get units re-dispatched
- Be comfortable holding carriers accountable to their plan
- Create and manage corrective action of a vendor
- Monitoring order entry failures throughout the day and correct
- Understanding of margin relative to position and some tracking of margin requirements
- Monitoring and correcting master data files for location errors
- Measuring performance – understanding analytics for clients and vendors
- Report on performance results for high level management and executive leaders
- Compile vehicle transportation related data and generate reports
- Follow all job-related duties as directed by supervisor
- Be an outside the box thinker who can solve problems quickly
- Working knowledge of Microsoft Excel, Outlook, and Word
- Ability to work independently in a hybrid environment to execute and deliver results
- History of customer service and multi-tasking position(s)
- Ability to work with a high sense of urgency in a dynamic, fast-paced environment
- Excellent written and verbal communication skills
Required:
- 1-3 years administrative experience (in automotive industry preferred)
- Working knowledge of computer usage including Microsoft Excel, Outlook, and Word
- Ability to work independently in a matrix environment to execute and deliver results
- Excellent customer service and multi-tasking skills
- High attention to detail including precise data entry
- Excellent written and verbal communication skills
- Ability to work with a high sense of urgency in a dynamic, fast-paced environment
- High School Diploma or equivalent
- Valid Driver’s License and the ability to pass a background check and drug test required.
Preferred:
• Some college education
• 1+ years’ experience in transportation dispatching
• 1+ years’ experience in sales or call center
To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
EOE, including disability/vetsApplicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
