Job Title
Sr. Workplace Experience & Operations Coordinator
Job Description Summary
The Sr. Workplace Experience Coordinator is a key member of the Cushman & Wakefield onsite account team for the client. This individual is part of a broader Workplace Experience team that aims to ensure employees feel productive, engaged, and well supported in the workplace.
The Sr. Workplace Experience Coordinator will serve as the primary onsite representative for the client location and independently oversee day-to-day workplace experience operations, space readiness, and employee support. They will function as the “eyes and ears” of the workplace — proactively identifying and solving issues before they impact the employee experience.
This role is also responsible for the end-to-end planning and execution of workplace programming, employee engagement initiatives, and onsite office events.
We are looking for a highly collaborative self-starter who enjoys solving problems, has fantastic communication skills, and can operate independently while delivering an elevated customer experience to employees and visitors in the workplace environment.
Job Description
Essential functions and responsibilities
- Provide high touch support to employees in the workplace. This includes providing employees with tools, support, information, and wayfinding.
- Provide a warm welcome to all employees and guests, leaving them with a positive and professional first impression.
- Cultivate and maintain trusted relationships with end users and cross functional colleagues.
- Act as the first line of response to user questions, troubleshoot issues, and follow up as required.
- Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are properly equipped and employee ready.
- Function as the “eyes and ears” of the workspace and proactively submit work orders to report repairs, required maintenance, broken or missing furniture before an end user is impacted.
- Help educate employees and visitors on equipment, processes, space use, workplace protocols, and etiquette.
- Ensure complaints, questions, concerns, and suggestions from employees are addressed and conduct follow-up, if needed.
- Obtain voice of the customer data (quantitative and qualitative) to capture service needs. Share information with managers, as relevant.
- Follow escalation protocols, having all required knowledge of cross functional teams’ responsibilities.
- Identify and escalate process improvement opportunities to manager and collaborate on new, innovative solutions.
- Own the end-to-end planning, coordination, and execution of workplace programming, employee engagement initiatives, and onsite office events.
- Manage workplace events and activities from initial planning through day-of execution and post-event follow-up, including coordination with vendors, stakeholders, and cross-functional teams.
- Support meeting room and event space coordination, including assisting employees with bookings, monitoring space usage, and helping ensure operational capacity is effectively managed.
- Independently manage daily workplace operations and prioritize multiple operational needs with minimal onsite oversight or support.
- Partner closely with cross-functional teams, vendors, building management, and client stakeholders to ensure a seamless workplace experience.
Key Competencies
- Comfortable corresponding with executive-level clients and interacting with individuals at all levels.
- Showcase exceptional emotional intelligence, empathy, and interpersonal awareness.
- Detail-oriented, confident self-starter with exceptional organizational skills.
- Maintain a “can do” mentality with the ability to act with minimal information and adapt in a fast-paced environment.
- Demonstrate integrity, accountability, self-awareness, strong work ethic, and sound business acumen.
- Project an approachable and professional image in personal appearance, manner, and demeanor.
- Ability to work under pressure while maintaining a calm, solutions-oriented approach.
- Ability to successfully use Slack as a primary communication tool, along with Google Workspace and other workplace technology platforms.
- Comfortable using ticket management systems such as Jira and able to quickly learn new systems, tools, and applications.
- Ability to work independently, exercise sound judgment, and effectively manage competing priorities with minimal supervision.
Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;
Being part of a growing global company;
Career development and a promote from within culture;
An organisation committed to Diversity and Inclusion
We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.
We have a vision of the future, where people simply belong.
That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us!
As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.INCO: “Cushman & Wakefield”
