SRE Expert Lead - WB Tech @ING Hubs Romania

Discover ING Hubs Romania

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 2000 high-performing engineers, risk, and operations professionals.

We started out in 2015 as ING’s software development hub, then steadily expanded our range to include more services and competencies. Now we provide borderless services with bank-wide capabilities and operate from two locations: Bucharest and Cluj-Napoca.

Our tech capabilities remain the core of our business, with more than 1800 colleagues active in Data and Analytics Tech, Tech Foundation and Channels, Retail Core Banking and Architecture, and Global Products and Technology Services.

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.

For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?

Here’s a sneak peak of what our colleagues say about working within ING Hubs Romania:

• At ING, we're building the solutions of tomorrow, today | 80% of our colleagues in Romania agree

The Mission

As an SRE Expert, you will play a pivotal role in guiding tribe(s) toward achieving their Site Reliability Engineering objectives. You will operate with a high degree of autonomy, balancing the priorities of individual tribes with those of the broader organization. This role requires strategic thinking, strong stakeholder alignment, and the ability to collaborate within a distributed team—each member focusing on a specific tribe.
WB Tech SRE is a CoE, with an IT Lead in the MT WB Tech. WB Tech focuses on facilitating the functional and product oriented activities of the Wholesale Banking division across borders. Examples of these activities are Lending, Financial Markets and Wholesale channels.

The CoE is made up of four different “teams”, who each have a specific responsibility and scope and has the following organization structure.

• SRE Expert Leads – Focus on driving Reliability across the tribes and technologies, this role is functionally part of the Expert Leads
• SRE Engineers – Focus on reliable engineering and engineering best practices
• WBMIM – Incident coordination team that also includes some process owner roles and activities
• SRE Testing – Team focussed on test automation and test practices for WB
  

Each SRE Expert leads a tribe(s) in regards to their SRE practices and implementations. You are participating in Global SRE Guilds and have are responsible for a set of SRE capabilities.

Roles and responsibilities
As a SRE Expert you are dedicated to supporting the PSS SRE Team in their SRE objectives.

The SRE focus is on creating a reliable and available service for customers. This role holds multiple facets and, dependent on the match with your skills, can entail the following activities:

• Support or perform in depth reviews and analysis on Asset/Service implementations regarding their monitoring and alerting setup;
• Support or perform in depth reviews and analysis on Asset/Service implementations regarding their resilience architectural design;
• Provide knowledge sessions about SRE topics, like SLI/SLO definition and setup, how to perform resilience testing, review DR plans, identify toil etc.;
• Analyze and help support in Root Cause analysis and Post-Mortems, help identify the necessary improvement actions to prevent the incident in the future;
• By (Incident, Problem, Change) data analysis identify structural improvements and advocate them in the organization;
• Provide hands-on support in case application teams are struggling with implementing ING monitoring and alerting standards.
• The SRE Expert role is one that requires flexibility and agility with switching technical expertise’s and communicative skills to facilitate the organization best.
• Contribute to the E&R organisation
• Is part of a Global SRE Guild.

What you’ll bring to the team
You bring structure, curiosity and a passion for improving reliability. You are comfortable navigating across engineering teams, SRE specialists and senior stakeholders. You thrive in analytical work, identify what others may overlook, and have the courage to challenge the status quo to drive structural change.

Currently we are looking for someone that feels they fit the above description and has an understanding of the below technical skill set.

• Good understanding of Linux (RHEL) or Windows. Good understanding of SQL and familiarity with RDBMS databases (Oracle, MS SQL)
• Good understanding of CI/DC standards (preferably Azure DevOps);
• Extensive knowledge of IT tools to share and collaborate;
• Experience with monolithic application landscape;
• Must have user experience with monitoring and alerting tools (Prometheus, ELK, Grafana etc).
• Knowledge of open telemetry is a bonus.
• Familiarity with Site Reliability Engineering – (SRE) (concept, SLI, SLO, error budgeting, availability reporting)
• Ability to understand Consumers and engineers
• Problem solving mentality
• Strong voice and healthy scepticism.
• Mentor and coach other SRE Experts in the team
• Good knowledge of IT security principles
• Good knowledge of containers and cloud tooling

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