Srvc Resp Ctr Switchboard Oper, Part-Time

Are you a calm, customer-focused communicator who thrives in fast-paced environments? Join our Service Response Center team and play a critical role in connecting patients, staff, and the public to essential hospital services. As a Switchboard Operator, you’ll be the first point of contact—ensuring every call is handled with professionalism, empathy, and efficiency. This is a dynamic, highly visible role where your multitasking skills and ability to stay composed under pressure truly make a difference.

Essential Functions

• Deliver exceptional customer service by answering calls courteously, identifying needs quickly, and resolving inquiries efficiently.

• Manage high-volume inbound calls, routing them accurately within the organization.

• Provide after-hours answering services for internal clinics, gathering and relaying patient information to on-call physicians in accordance with established guidelines.

• Maintain and update the switchboard database, including phone numbers, pager details, and organizational changes across multiple campuses.

• Coordinate and update on-call schedules, following up with departments to resolve discrepancies or missing information.

• Support Pathology services by documenting sensitive after-hours communications and ensuring proper handling and submission of records.

• Receive and dispatch service requests for departments such as Patient Transportation, Housekeeping, Engineering, Linen, and Clinical Equipment.

• Monitor and escalate service requests when necessary, ensuring timely resolution in line with departmental procedures.

• Accurately document interactions and service activities across multiple software systems.

• Adapt to evolving processes, personnel updates, and operational changes across departments.

• Perform additional duties as assigned to support Service Response Center operations.

Qualifications & Requirements

• Education: High school diploma or GED required.

• Experience:

  • Minimum of 2 years in a direct customer service or consumer-facing role.

  • Proven ability to manage high call volumes and resolve issues in high-pressure situations.

  • Experience in healthcare or medical environments preferred.

• Skills & Competencies:

  • Clear, calm, and professional telephone communication skills

  • Strong interpersonal and problem-solving abilities

  • Basic computer proficiency with the ability to navigate multiple systems simultaneously

  • Typing speed of at least 45 words per minute

  • Ability to remain composed and effective in stressful or interrupt-driven environments

• Licensure/Certification: None required

Work Environment & Schedule

This role operates in a clean, well-lit, and moderately noisy environment with frequent interruptions and time-sensitive demands.

As a 24/7 operation, this position requires flexibility and may include:

• Day, evening, overnight, weekend, and holiday shifts

• Coverage during severe weather or emergency conditions (designated asweather-critical)