About Us
Ada is an AI customer service company focused on making customer service extraordinary with AI solutions. The company offers an AI transformation platform to accelerate AI maturity and improve scalability, reliability, and personal customer experiences.
They are looking for a Staff DevOps Engineer to join their DevOps team responsible for foundational infrastructure and tools that power Ada. This role requires leadership in infrastructure strategy, engineering quality, and multiplying organizational impact.
About You
- 8+ years in DevOps/SRE/platform teams with 2+ years in senior technical leadership roles.
- Expertise in cloud infrastructures such as AWS, Azure, GCP with multi-region, high availability designs.
- Strong Kubernetes experience at scale including tuning and cost optimization.
- Experience with data infrastructure: MongoDB, PostgreSQL, Redis with scaling and sharding.
- Proficiency in Infrastructure as Code (Terraform) and GitOps (ArgoCD).
- Skilled in scripting languages like Python, Bash for automation.
- Leadership in incident response, root cause analysis, and reliability improvements.
- Excellent communication and mentoring skills.
Responsibilities
- Architect and maintain scalable, reliable software infrastructure.
- Lead cloud infrastructure design and resilience across multi-region/cloud providers.
- Optimize infrastructure for performance, reliability, and cost-efficiency.
- Support developer tools and enhance engineering velocity.
- Lead incident response and reliability initiatives.
- Establish infrastructure technical vision and maintain reliability standards.
- Coach engineers and promote engineering excellence culture.
- Collaborate cross-functionally to align infrastructure with business goals.
Benefits & Perks
- Unlimited vacation
- Comprehensive health and wellness benefits
- Flexible work schedule and remote-first options
- Learning and development budget
- Access to advanced AI tools
