Intercom is a company providing AI-driven customer service solutions and is modernizing its frontend stack with React. They are looking for a Staff Frontend Platform Engineer to define and evolve the foundations of building user interfaces, making it faster and easier for product teams to ship high-quality products at scale.
Responsibilities
- Lead and deliver complex projects with quality execution.
- Set direction for the frontend React ecosystem and advocate best practices.
- Mentor engineers and foster knowledge sharing and technical excellence.
- Shape frontend culture emphasizing quality, customer empathy, and velocity.
- Partner with leadership to align technical investments with business priorities.
Requirements
- 8+ years building high-quality web applications with impact at scale.
- Expertise in JavaScript, React, TypeScript, and frontend tooling.
- Strong foundation in HTML, CSS, performance, and accessibility.
- Experience enabling teams through frameworks, tooling, or architecture.
- Leadership experience in driving technical strategy and stakeholder alignment.
- Ability to manage ambiguous projects balancing speed, quality, and maintainability.
- Product mindset considering velocity, usability, and customer impact.
Benefits
- Competitive salary and equity.
- Lunch served every weekday plus snacks and stocked kitchen.
- Regular compensation reviews.
- Pension scheme with up to 4% match.
- Life assurance, comprehensive health and dental insurance.
- Flexible paid time off policy.
- Paid maternity and paternity leave.
- Cycle-to-Work scheme with secure bike storage.
- MacBooks or Windows machines per role needs.
Work policy: Hybrid, with minimum three days in office per week.
