We Are
Synopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP, simulation and analysis solutions, and design services. We partner closely with our customers across a wide range of industries to maximize their R&D capability and productivity, powering innovation today that ignites the ingenuity of tomorrow.
You Are
You have spent years in technical support or systems administration roles where the stakes were real. When a customer's license server goes down or their deployment fails, you are the person who figures it out, not the person who escalates. You understand how software licensing, network topology, and operating system quirks intersect to create the problems that land on your desk. When someone says, "it's not working," you already have three hypotheses forming before they finish the sentence. You do not need a playbook for every scenario because you have built your own mental map of how things break and how to fix them.
Working with government customers does not intimidate you. You understand the rigor, the documentation requirements, and the need for precision in every interaction. You are comfortable being the first point of contact for business-critical licensing issues, and you know how to communicate clearly whether you are talking to a frustrated engineer or a procurement officer who needs to understand what went wrong.
At Synopsys, you will support customers who depend on our software to do work that matters, and you will be part of a team that takes that responsibility seriously.
What You'll Be Doing
- Troubleshoot and resolve software installation, licensing, and configuration issues for Ansys customers, particularly those in government sectors, using your knowledge of Windows and Linux systems, FLEXlm, and network administration
- Serve as the primary point of contact for all licensing and configuration concerns, managing the full lifecycle from initial inquiry through resolution
- Track and document every step of the licensing fulfillment process in Salesforce, from procurement through delivery, ensuring nothing falls through the cracks
- Manage software asset inventory including license keys, entitlements, and deployment configurations, maintaining accurate records that support business critical operations
- Diagnose complex technical issues by analyzing system logs, network configurations, and license server behavior, then translate your findings into clear next steps for customers
- Collaborate with sales, engineering, and documentation teams to identify patterns in support cases and drive improvements to deployment processes and customer onboarding
- Maintain compliance with government customer requirements and internal processes, ensuring every interaction meets the standards expected in regulated environments
The Impact You Will Have- Keep customer projects moving by resolving licensing and deployment blockers quickly, preventing costly downtime for engineering teams who depend on Ansys software daily
- Build customer trust and loyalty through consistent, high-quality technical support that demonstrates deep product knowledge and genuine commitment to their success
- Improve product deployment and licensing workflows by surfacing real world customer pain points to internal teams, directly influencing how future releases are packaged and delivered
- Strengthen Synopsys' position with government customers by delivering the level of precision, documentation, and responsiveness these accounts require
- Reduce escalations and repeat issues by creating clear documentation and knowledge base articles that help customers and Channel Partners solve common problems independently
- Contribute to revenue retention by ensuring customers can fully utilize their software investments, making renewal decisions easier when the time comes
- Mentor less experienced support engineers by sharing your troubleshooting approaches and system knowledge, raising the capability of the entire team
What You'll Need- Bachelor's degree in computer science, Information Technology, or related technical field, plus 5 years of professional experience in technical support, systems administration, or software development, or master's degree with relevant coursework
- Hands-on experience supporting Windows-based systems in production environments, including troubleshooting installation failures, permission issues, and network connectivity problems
- Working knowledge of software licensing concepts and tools, ideally including experience with license-controlled software deployment
- Demonstrated ability to diagnose and resolve technical problems methodically, using logs, system tools, and structured troubleshooting approaches
- Strong written and verbal communication skills with the ability to explain technical issues clearly to both technical and non-technical audiences
- Experience with Linux systems administration is a strong plus, particularly in multi-OS customer environments
- Familiarity with FLEXlm or similar license management systems, and experience setting up or troubleshooting license servers, is highly valued
Who You Are- You can take a vague customer complaint like "the software won't start" and within 15 minutes of log review, pinpoint whether it is a licensing issue, a missing dependency, or a network configuration problem
- You do not wait for someone to tell you what to do when priorities shift. If three high-priority cases land at once, you assess impact, communicate realistic timelines, and start working through them without needing supervision
- You write documentation that actually helps people. Your case notes are clear enough that another engineer picking up your work can understand the full context in two minutes
- You stay calm when a customer is frustrated or a deadline is tight. You have learned that urgency does not mean panic, and that methodical troubleshooting beats guessing every time
- You ask clarifying questions before jumping to solutions. When a customer describes their environment, you probe for the details that matter, OS version, network topology, firewall rules, because you know those details change everything
- You take ownership of issues from first contact through resolution, even when the solution requires coordination across multiple teams or vendors
The Team You'll Be Part OfYou will join the Ansys Customer Excellence team supporting Ansys Government Initiatives based in Exton, Pennsylvania. This team provides technical post-sales support focused on installation, licensing, configuration, and deployment of Ansys software for government customers and Channel Partners. The team operates with a service-oriented mindset, balancing technical depth with the compliance and documentation rigor that government accounts require. Your recruiter will share more about team structure, on-call expectations, and how the team collaborates with sales and engineering during the interview process.
Rewards and BenefitsWe offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.
At Synopsys, we want talented people of every background to feel valued and supported to do their best work. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, age, military veteran status, or disability.
In addition to the base salary, this role may be eligible for an annual bonus, equity, and other discretionary bonuses. Synopsys offers comprehensive health, wellness, and financial benefits as part of a competitive total rewards package. The actual compensation offered will be based on a number of job-related factors, including location, skills, experience, and education. Your recruiter can share more specific details on the total rewards package upon request. The base salary range for this role is across the U.S.
