Staff Product Manager

The Opportunity

We're looking for a Staff Product Manager to own Ops Tech—the operational backbone of Flexport's freight forwarding business—and lead the build of an AI-powered freight operating system that automates the majority of work our operators do today. This is not an incremental tooling role. You will define thousands of operational tasks across the shipment operation lifecycle including exception handling, and then systematically replace manual effort with intelligent automation.

This role sits at the intersection of product, operations, and business outcomes. The systems you build will directly move Flexport's cost structure, throughput, and service quality—so you'll be measured not by features shipped, but by the operational and financial impact you realize. You'll also be reengineering how the business runs: designing the product often means redesigning the operating process itself, and persuading operations and commercial leaders to adopt a new operating model. Think of it as equal parts product management, process engineering, and internal consulting.

What You'll Do

• Build the AI-powered freight operating system. Own the vision, strategy, and roadmap for automating operational work end-to-end—identifying the highest-leverage workflows, designing AI/automation solutions that handle them, and progressively removing humans from the loop while improving accuracy and speed.
• Drive business impact, not just product output. Tie every initiative to a measurable business result—cost savings, productivity per operator, cycle time, error reduction, margin. Define the metrics, instrument them, and own the P&L-level outcomes of what you ship.
• Reengineer operations, don't just digitize them. Map and redesign the underlying operational processes before automating them. Bring strong process-engineering and consulting skills to challenge how work is done today and influence operations and business stakeholders toward a new, leaner operating model.
• Own your product area end-to-end, from problem discovery and process diagnosis through launch, adoption, and iteration.
• Partner deeply across functions—Engineering, Design, Operations, Commercial, and regional leaders—to translate complex, multi-step logistics workflows into automated, intuitive systems.
• Use data to prioritize and prove value. Build analytics frameworks that track automation rates, product health, operator adoption, and business outcomes, and use them to guide where to invest next.
• Shape medium- and long-term strategy for how Flexport's operations scale through software and AI.

What You Should Have

• 6+ years of product management experience, or other domain-relevant experience.
• A track record of building products that delivered quantifiable business impact (e.g., cost reduction, automation of manual work, throughput gains)—and a default of measuring success in business terms, not feature counts.
• Demonstrated operational process engineering and consulting ability: you can diagnose how a complex process works, redesign it, and influence stakeholders to adopt a new operating model.
• Experience building automation, workflow, or AI-powered products that replaced or significantly reduced manual human effort.
• Strong analytical and quantitative skills. You're comfortable with complex datasets, building metrics frameworks, and using data to make decisions. SQL proficiency required.
• A track record of shipping intuitive UX in rel="noopener noreferrer">www.flexport.com/privacy for additional information.