Job Description

Zendesk is looking for an experienced Staff Engineer to join our Edge Engineering team in Europe. Zendesk handles billions of user interactions every day, and the Edge team is on the critical path for every one of them. Our services route traffic across Zendesk’s global cloud infrastructure and provide critical protections for back-end product services. We own Zendesk’s CDN, Cloud firewall, load balancing, proxying tier, and more. We care deeply about best practices, modern technologies, observability and systems resilience.

What you get to do every day

• Build and manage our best-in-class proxy tier servicing billions of HTTP requests per day.

• Manage our global CDN platform that ships assets to clients’ browsers efficiently.

• Work collaboratively with a niche team of experienced engineers.

• Ship code to production and improve the experience of millions of Zendesk users.

• Be a second set of eyes for your peers' code, changes and deployment plans.

• Use a best-in-class modern technology stack: AWS, Cloudflare, Kubernetes, Terraform, Go, etc.

• Use DevOps best practices: we build it, we run it.

What you bring to the role

• You’re a proactive member of the team, always wanting to improve processes and procedures.

• You’re asking questions that ensure we’re on the right direction.

• You’re keen on planning the deployment of complex changes and long term design decisions.

Qualifications / Experience

• 5+ years work experience in a DevOps or production engineer role working on high-traffic, customer-facing distributed systems.

• 5+ years experience with edge-related technologies: HTTP, TLS, load balancing, Reverse Proxying, CDN, DNS etc.

• Hands-on experience in shipping highly scalable server-side solutions in a continuous integration environment, requiring extensive cross team collaboration.

• Hands-on experience working with Linux, Docker, and Kubernetes.

• Hands-on experience with AWS or similar cloud computing platforms.

Preferred Competencies

• Deep experience in modern SaaS companies.

• A passion for identifying problems and fixing them. You run towards the fires.

• Strong writing skills. You understand the need to document first in a remote, async work environment.

• Knowledge of caching solutions and experience with CDN solutions (Cloudflare, CloudFront, Fastly, etc.)

• Experience observing systems via metrics and traces using cloud based Observability tools.

• Experience, or willingness to learn, writing code in Go.

Tech stack

• AWS, Cloudflare, Envoy, OpenResty

• IaC: Terraform

• Kubernetes, Docker

• Golang

• Spinnaker, GitHub, Datadog

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The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.