Staff Software Engineer - ServiceNow ITAM

Job Posting Title:

Staff Software Engineer - ServiceNow ITAM

Req ID:

10150713

Job Description:

Department Description

At Disney, we’re storytellers. We make the impossible, possible. The Walt Disney Company (TWDC) is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences.

The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. Our group drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence.

Team Description:

The Staff Software Engineer is a senior individual contributor and technical leader responsible for the architecture, design, and development of enterprise-grade solutions on the ServiceNow platform. This role plays a critical part in advancing the platform’s capabilities across Service Asset Management (SAM), IT Operations Management (ITOM), Strategic Portfolio Management (SPM), CMDB, and advanced Reporting & Analytics. The ideal candidate brings deep hands-on platform expertise, forward-looking architectural thinking, and the ability to influence technical strategy at scale.

What You’ll Do:

• Lead the design, development, and optimization of complex ServiceNow solutions leveraging modern platform capabilities, best practices, and extensibility frameworks.

• Act as a technical authority across SAM (HAM/SAM Pro), ITOM (Discovery, Service Mapping, Event Management, Health), SPM, and enterprise analytics and reporting.

• Architect and govern CMDB and Asset Management solutions, ensuring data quality, normalization, reconciliation, lifecycle integrity, and operational reliability.

• Design scalable CMDB models that support ITOM visibility, asset lifecycles, compliance, reporting, and integration with downstream systems.

• Deliver advanced platform solutions using Flow Designer, IntegrationHub, custom APIs, Script Includes, and asynchronous processing.

• Build and optimize Platform Analytics, Performance Analytics, and executive-level dashboards, driving >

  Job Posting Segment:

  Enterprise Technology and Data

  Job Posting Primary Business:

  Enterprise Products

  Primary Job Posting Category:

  Software Engineer

  Employment Type:

  Full time

  Primary City, State, Region, Postal Code:

  Orlando, FL, USA

  Alternate City, State, Region, Postal Code:

  USA - CA - 820 S Flower St, USA - NY - 7 Hudson Square, USA - WA - 925 4th Ave

  Date Posted:

  2026-05-20