Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Responsibilities:

• Leading direction within the team designing and building our new generation user interfaces and/or backend services related test automation solutions, in conjunction with designers from other teams and product lines, focusing on composability and quality architecture. Ability to deliver product epics, including design, coding, automated testing, documentation and deployment, providing state of the art solutions for complex requirements. Delivering commitments on time.

• Being a key contributor to the code review process and giving constructive feedback to apply good practices and anticipate issues, as well as to grow more junior engineers.

• Troubleshooting and find the root cause of production support issues post-deployment in across components related to the teams work and come up with solutions as required.

• Designing secure, reliable and highly scalable backend and frontend solutions for user stories and product epics, resisting poor or short-term solutions and backing up arguments with solid and logical data.

• Mentoring members in the team and other teams working closely with, to help them gain technical and domain knowledge, apply good practices.

• Taking part in the team level estimation and commitment process, making estimating with good accuracy at the story level. Leading decomposition of product epics into smaller chunks of work. Taking part in team retrospectives and giving suggestions on how to improve the way the team works.

• Leading collaboration and communication with other teams, organization units when needed. Being aware of dependencies and other needs of cooperation with other teams, seeking proper solutions.

• Showing leadership in continuously trying to improve and positively influence others working on the product. Setting and achieving meaningful goals that are beneficial to oneself and the company and have a great impact on components being worked on. Embracing and adopting to changes in organization and technical requirements.

• Presenting accomplished work on product demos, being able to deliver convincing presentation on designs and technical solutions.

Requirements:

• 8+ years of experience with JavaScript/TypeScript/ Java based automation FWs, exposure to one or more web development frameworks (Angular preferred),

• Experience working with browser JS APIs (e.g. DOM, postmessage, localstorage, etc.)

• Working experience with REST API-s and/or other API technologies

• Experience with Ai in testing, regarding nondeterministic testing, AI skills and agents

• Version control tools and processes (e.g. Git and Gitflow)

• Continuous delivery of cloud-based software

• Good written and verbal communication skills in English

Benefits:

• Stability of a multinational company and the flexibility/speed of a startup company.

• The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1.

• Keep you in the loop: Complete support and transparency from our global/local leaders.

• An A-team: Talented and experienced professionals you can grow professionally with.

• An open & inclusive community.

• Career development: We will support your professional growth because your goals are important to us.

• Flexibility: we are open to candidates being eventually office based in Budapest, remote workers long term or a mix of both, but Hungary based.

• Empathy: your well-being is our priority. You will have extra days off in August and October, and extra time off to volunteer to help a cause close to your heart.

• Cafeteria, health insurance, life insurance, learning center to improve yourself, language courses, gym, vitamin bar, company cafe with our own barista.

• And a fabulous new HQ from near Nyugati Railway Station at Budapest.

#LI-MC1

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work®certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us atreasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.