Staff System Engineer [L6-1] (Global Infrastructure System Engineering)

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This posting is exclusively for internal employees. (Employee referrals are submitted via the Link)

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To apply, please complete the attached Internal Transfer Request Form and submit it via your Coupang email address.

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• Internal Transfer Policy: [Link]

Company Introduction

We exist to wow our customers. We know were doing the right thing when we hear our customers say, How did I ever live without Coupang? Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.

We are proud to have the best of both worlds a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of whats possible to solve problems and break traditional trade-offs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

Our Staff Server Engineer is responsible for the installation, configuration, and management of server infrastructure within data centers and office buildings. This role focuses on hands-on implementation and maintenance of servers, storage, virtualization, and cloud migration tasks. The ideal candidate will have at least 7 years of experience with a strong background in server management, virtualization, and private cloud technologies, with a secondary focus on AWS and cloud migration.

What You Will Do

• Server and Storage Management: Install, configure, and manage physical and virtual servers, storage systems, and related hardware.

• Virtualization: Implement and manage virtualization technologies including VMware, Hyper-V, and other relevant platforms.

• Cloud Migration: Assist in the migration of services from cloud environments (AWS) to on-premises infrastructure. (Ansible/Phython)

• Configuration and Maintenance: Perform configuration, maintenance, and troubleshooting of servers, storage, and network components.

• POC Servers: Configure and manage Proof of Concept (POC) servers for testing and validation purposes.

• Technology Gap Analysis: Identify and address technology gaps in current configurations and recommend improvements.

• Automation: Develop and implement automation scripts and tools for infrastructure deployment and management.

• VDI Management: Manage Virtual Desktop Infrastructure (VDI) environments, ensuring optimal performance and user experience.

• Documentation: Maintain detailed technical documentation for all configurations, processes, and procedures.

• Compliance and Security: Ensure all systems comply with security policies and standards, and maintain system integrity.

• Performance Monitoring: Monitor system performance and utilization, and implement necessary optimizations.

• Collaboration: Work closely with the IT Infrastructure Architect (L7-1) to support strategic initiatives and future planning.

Basic Qualifications

• Private Cloud: Experience with private cloud platforms such as OpenStack, KVM, and VMware vCloud suite.

• Infrastructure Services: Enable the design, planning, implementation, integration, configuration, and production support of infrastructure services across the IT workspace.

• Functional Analysis: Perform functional analysis, timeline analysis, and requirements allocation to evaluate compliance of system specifications with customer requirements.

• Efficiency Improvements: Analyze the effectiveness and efficiency of infrastructure program procedures and processes, and develop/recommend improvements.

• Problem Investigation: Investigate problems in infrastructure and services, and assist with the implementation of agreed remedies and preventative measures.

• Maintenance and Migration: Contribute to the planning and implementation of maintenance, migration, and installation work, ensuring system integrity and security.

• System Reviews: Perform system reviews of client environments and prepare findings documents outlining short and long-term strategies.

• Project Delivery: Define, document, and be responsible for the delivery of infrastructure projects or sub-projects.

• Utilization Monitoring: Use tools to monitor infrastructure component utilization and performance statistics with regards to agreed SLAs.

• System Information Maintenance: Maintain and document system information in line with compliance requirements and quality assurance standards.

• Hardware & Software Lifecycle: Monitor hardware and software lifecycles and capacity.

• Cost Optimization: Support cost optimization and ensure appropriate licensing.

• Technical Documentation: Develop and maintain technical documentation, including system architecture and design documentation.

• Innovative Problem Solving: Use innovative approaches to solve complex problems.

Preferred Qualifications:

• Education: Bachelors degree in Computer Science, Information Systems, or a related field

• Experience: 7+ years of experience in server management, virtualization, and private cloud technologies

• Technical Skills:

• Extensive experience with server hardware and storage systems

• Proficiency in virtualization technologies (VMware, Hyper-V, etc.)

• Strong knowledge of private cloud platforms (OpenStack, VMware vCloud)

• Experience with AWS and cloud migration processes

• Proficient in scripting and automation (PowerShell, Python, etc.)

• Knowledge of VDI solutions (Citrix, VMware Horizon, etc.)

• Familiarity with networking protocols and hardware (Cisco, etc.)

• Experience with Linux and Windows server environments

• Certifications: Relevant certifications such as MCSE, VCP, ITIL, etc., are preferred

• Soft Skills: Excellent problem-solving skills, attention to detail, strong communication abilities, and the ability to work collaboratively in a team environment

Additional Information:

• This role requires occasional travel to data center locations.

• Must be able to work flexible hours, including weekends and evenings, as needed.

Recruitment Process and Others

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview Offer

• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.

• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

• Those eligible for employment protection (recipients of veterans benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

• Job titles and responsibilities may be subject to change depending on the candidates overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.

• Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.
  

  Document Return Policy

  1. This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
  2. A job applicant, who has applied but not been finally selected for a position at Coupang (the Company), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.
  3. A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a Request for Return of Hiring Documents [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit Itby email (recruitingops@coupang.com). In such case, within fourteen (14) days from the dateof identifying the receipt of the request, the Company will send the hiring documents to the job applicants designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.
  4. In preparation for a job applicants request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.
  5. The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable.

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  Please complete the attached Internal Transfer Request Form and submit.

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  Please make sure to apply with your Coupang e-mail address.