SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
STARLINK ENTERPRISE ACCOUNT DIRECTOR, AVIATION
Starlink, our revolutionary satellite constellation, delivers low-latency broadband internet around the world. The Starlink Enterprise Account Management team serves as the point of contact for Starlink’s growing base of enterprise customers from contract signature through successful activation, ensuring all contract terms are fulfilled. Our ideal candidate is a self-starter that has a passion for making customers deliriously happy and connecting enterprises with Starlink.
RESPONSIBILITIES:
Act as the primary point of contact for a portfolio of our most strategic Enterprise Aviation customers, owning the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue
Work with a team of Account Specialists and Leads to help support your account in managing day-to-day requests including orders, invoicing and supply management
Build relationships with executive stakeholders to identify requirements and manage expectations, driving revenue realization as quickly as possible
Collect, communicate and champion customer feedback internally to influence and steer programmatic and technical development required to maintain and grow your business
Deliver impeccable customer service, including efficient acknowledgement and resolution of issues
Retaining and growing the value of accounts in both hardware and service revenue
Act as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks
Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount
BASIC QUALIFICATIONS:
Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 10+ years of professional business development, program management, sales or account management experience
8+ years of experience in a customer-facing role
PREFERRED SKILLS AND EXPERIENCE:
Demonstrated experience in account management, sales, or other business functions within the aviation industry such as commercial airlines, OEM’s or Dealers
Experience focusing on onboard connectivity solutions, satellite integrations, or fleet/mobility applications
Experience managing multiple projects and delivering under tight time and resource constraints
Excellent problem-solving and sleuthing skills, going beyond just the apparent and available answer
Significant technical knowledge of Starlink or telecommunications in at least one key area (e.g. satellites, ground network, user terminals, etc.)
Demonstrated ability to turn customer feedback into actionable, smart improvements
Excellent written and verbal communication skills, including ability to craft and present professional presentations
Excellent empathy, active listening, and resiliency skills
Ability to read contract documents and discern requirements and deliverables
ADDITIONAL REQUIREMENTS:
Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
Availability and willingness to travel up to 40% of the time as needed to other SpaceX site or customer sites/meetings
This is NOT a remote position and would require relocation if not local to the Woodinville, WA, Redmond, WA, Hawthorne, CA, or Bastrop, TX area
ITAR REQUIREMENTS:
To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.
Required Skills
Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 10+ years of professional business development, program management, sales or account management experience8+ years of experience in a customer-facing roleDemonstrated experience in account management, sales, or other business functions within the aviation industry such as commercial airlines, OEM’s or DealersExperience focusing on onboard connectivity solutions, satellite integrations, or fleet/mobility applicationsExperience managing multiple projects and delivering under tight time and resource constraintsExcellent problem-solving and sleuthing skills, going beyond just the apparent and available answerSignificant technical knowledge of Starlink or telecommunications in at least one key area (e.g. satellites, ground network, user terminals, etc.)Demonstrated ability to turn customer feedback into actionable, smart improvementsExcellent written and verbal communication skills, including ability to craft and present professional presentationsExcellent empathy, active listening, and resiliency skillsAbility to read contract documents and discern requirements and deliverablesMust be available to work extended hours and/or weekends as needed to support critical milestones or operations shiftsAvailability and willingness to travel up to 40% of the time as needed to other SpaceX site or customer sites/meetings
Responsibilities
Act as the primary point of contact for a portfolio of our most strategic Enterprise Aviation customers, owning the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue
Work with a team of Account Specialists and Leads to help support your account in managing day-to-day requests including orders, invoicing and supply management
Build relationships with executive stakeholders to identify requirements and manage expectations, driving revenue realization as quickly as possible
Collect, communicate and champion customer feedback internally to influence and steer programmatic and technical development required to maintain and grow your business
Deliver impeccable customer service, including efficient acknowledgement and resolution of issues
Retaining and growing the value of accounts in both hardware and service revenue
Act as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks
Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount
Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 10+ years of professional business development, program management, sales or account management experience
8+ years of experience in a customer-facing role
Demonstrated experience in account management, sales, or other business functions within the aviation industry such as commercial airlines, OEM’s or Dealers
Experience focusing on onboard connectivity solutions, satellite integrations, or fleet/mobility applications
Experience managing multiple projects and delivering under tight time and resource constraints
Excellent problem-solving and sleuthing skills, going beyond just the apparent and available answer
Significant technical knowledge of Starlink or telecommunications in at least one key area (e.g. satellites, ground network, user terminals, etc.)
Demonstrated ability to turn customer feedback into actionable, smart improvements
Excellent written and verbal communication skills, including ability to craft and present professional presentations
Excellent empathy, active listening, and resiliency skills
Ability to read contract documents and discern requirements and deliverables
Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
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Job Details
Job Type
Full-Time
Workplace Type
Remote
Experience Level
Director
Salary
Competitive
Categories
Sales
This is NOT a remote position and would require relocation if not local to the Woodinville, WA, Redmond, WA, Hawthorne, CA, or Bastrop, TX area
To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
