Store Manager | University of Michigan: Westgate

VENUE/PROJECT DESCRIPTION

The MDen is the official team store for the University of Michigan Athletic Department. Legends Global has partnered with Michigan Athletics to deliver legendary products and customer service through retail stores, e-commerce, and sales locations throughout the Michigan Athletic venues.

The Westgate retail store will feature 9,000 square feet of retail designed to elevate the fan experience through collectibles, team-specific product, athlete (NIL) jerseys/products, and exclusive items designed only for the MDen. Our retail space will feature a custom design counter, where fans will be able to make an athlete jersey of their choice, or personalize a jersey to show they are a true Michigan fan. The store will also host athlete/coach autograph signings, and special events throughout the calendar year.

THE ROLE

Supervises and coordinates operations of retail store. Our number one priority is to provide fans with a legendary experience each time they enter the store. We strive to create an environment unlike any other sporting event world-wide. We go above and beyond to exceed their expectations in customer service, display of merchandise, and attention to detail. If you have a passion for retail, an outgoing personality, love to sell, enjoy leading a team and strive to create relationships with the fans, this is the place for you.

ESSENTIAL FUNCTIONS

• Oversee day-to-day operations of the store.

• Ensure the Total Customer Experience.

• Provide customer service by greeting andassistingcustomers and responding to customer inquiries and complaints.

• Strong product knowledge.

• Communicates with Program Team to ensure availability of merchandise; maintain accurate inventory.

• Execute all company visual merchandising directives.

• Maintainappropriate levelof store staff; hire, train, and evaluate personnel; promote or fire personnel.

• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

• Inform store employees on updated proper store operations and procedures.

• Schedule and assign employee hours.

• Monitor payroll and expenses daily to ensurebudgetis met.

• Assist Program Team in reviewing merchandising activities, determining additional needed sale promotions.

• Support and adhere to all company policies, procedures, and guidelines.

• Direct all store operations onadditionaldays, including game days andspecial events.

• Other duties may be assigned.

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential dutyabove atthe highest levels. The requirements listed below are representative of the knowledge, skill, and/or abilityrequired.

• Three-Five years industry experiencerequired.

• Associates or four-year collegedegreein retail, business, management or related field, is preferred.

• Will have a thorough knowledge of products.

• Must have knowledge of personnel scheduling and store operations.

• Knowledge of principles and procedures for personnel recruitment,selection, training, compensation, and benefits.

• This position requires that the person behighlyorganized, self-motivated individual who can work independently.

• Knowledge of principles and methods for showing, promoting, and selling products or services.

• Must have strong leadership skills, with excellent oral and written communication skills.

• Must be able to manage multiple tasks and priorities and easily adapt to changing situations.

• Must haveabilityto use logic and reasoning toidentifythe strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

• Identifyingcomplex problems and reviewing related information to develop and evaluate options and implement solutions.

• Ability to motivate,developand direct personnel.