Overview / Summary
As Store Supervisor, you are a key driver of daily shopfloor performance at Dyson. You lead by example, delivering world-class product demonstrations, supporting the team with guidance and coaching, and ensuring every customer receives an exceptional experience. You are accountable for smooth daily operations, team motivation, and upholding Dyson’s high standards on the shopfloor.
Key Responsibilities
Customer Experience & Store Standards
- Deliver hands-on Dyson demonstrations, driving customer engagement and satisfaction
- Ensure the shopfloor is always clean, organized, and visually aligned to Dyson standards
- Address and resolve customer queries and minor escalations promptly and professionally
- Set the tone for service culture and customer focus throughout the team
Team Support, Coaching & Task Management
- Direct and support the daily activities of Experts and Stylists on the shopfloor
- Onboard new team members, demonstrating best practices and Dyson behaviors
- Provide day-to-day feedback and coaching, fostering a positive and high-performing team environment
- Help communicate daily targets, track progress, and motivate the team to achieve results
- Lead daily huddles or briefings to ensure clear alignment and energy on the floor
Sales & Performance
- Assist in delivering sales targets through personal selling and team support
- Encourage and support product mix and attachment rate improvements (such as accessories and premium lines)
- Report sales progress or concerns directly to the Assistant Store Leader or Store Leader
Operations & Compliance
- Take responsibility for stock handling, replenishment, and accurate product displays
- Ensure adherence to operational processes, including cash handling and health and safety
- Support loss prevention and report any stock or security issues immediately
- Monitor POS materials and manage minor maintenance needs on the shopfloor
Brand & Culture
- Act as a Dyson role model, demonstrating integrity, passion for technology, and a commitment to outstanding customer experience
- Promote a culture of innovation, quality, and teamwork
- Support in driving local initiatives and communicating brand campaigns to the team
How Success is Measured
- Achievement of daily and weekly sales and conversion goals
- Customer experience metrics (NPS, Mystery Shopper, Google reviews)
- Team engagement (feedback, collaboration, adherence to Dyson values)
- Operational excellence (stock management, cleanliness, compliance)
About You
- Experience in a retail or customer-facing environment, ideally with team responsibilities
- Confident, approachable, and energetic shopfloor leader
- Strong communication and coaching skills
- Detail-oriented and reliable, takes pride in high standards and teamwork
- Able to work flexible hours, including weekends and holidays
- Strong interest in technology and customer service
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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
