Stores Credit Experience Advocate, Hybrid Flex with Weekends

Job Description

Required Skills

Responsibilities

• Offer an exceptional customer experience by warmly greeting and engaging with customers.
• Investigate and resolve customer issues related to credit reports, billing, payments, and account balances.
• Promote and communicate current sales and loyalty promotions.
• Perform thorough account investigations and follow-ups as necessary.
• Document and update customer data, communications, and case specifics.
• Utilize empowerment to handle customer accommodations such as price changes, excluded items, and gift cards.
• Maintain regular, dependable attendance and punctuality.
• Correspond with customers via inbound calls, chats, or emails as needed.
• Foster an environment of acceptance and respect to strengthen relationships with colleagues, customers, and communities.