Strategic Engagement Manager

At Zelis, we Get Stuff Done. So, let’s get to it!

A Little About Us

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

A Little About You

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

This role leads the management of high-value or complex client accounts. This role is responsible for strategic planning, client retention, and revenue growth through deep understanding of client needs and business objectives.

What You’ll Do:

• Lead client relationships for high-value or strategic accounts.

• Own the end-to-end relationship for strategic accounts, acting as a trusted advisor.

• Develop account growth strategies and execute plans.

• Lead quarterly business reviews and strategic planning sessions with clients.

• Identify growth opportunities through upselling, cross-selling, and solution expansion.

• Resolve complex client issues with minimal supervision, leveraging internal resources.

• Analyze market trends and provide insights to clients.

• Collaborate cross-functionally to deliver integrated solutions.

• Mentor junior account managers and contribute to team knowledge sharing.

What You’ll Bring to Zelis:

• Typically has Bach. +4 yrs; Masters +2 yrs Attends company training and regional training in area of expertise. Presents own work to members of department and external consultants and external professional meetings

• Requires proficiency using AI tools skillfully with an understanding of how to develop/create intelligent prompts and/or agents.

• Proven track record of growing accounts and meeting KPIs.

• Excellent leadership and client-facing skills.

• Strong analytical and strategic thinking abilities.

• Demonstrated success in managing complex client relationships and driving growth.

• Strong business acumen and ability to align client needs with company offerings.

• Experience in contract negotiation and renewal processes.

• Excellent presentation and stakeholder management skills.

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility

Zelis is headquartered in the U.S., with multiple locations across the country and in Hyderabad, India. Check out our locations to learn more about our offices. All employee work locations are based on the needs of the position and are determined by the Leadership team. In-office work and activities vary based on work and team objectives in accordance with Company policies.

While location expectations vary by role, candidates within approximately 50 miles of a U.S. office are generally preferred to support collaboration when needed. Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather than a fixed weekly schedule.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.