Strategy Senior Manager Retail Banking

Do work that matters:

We’re looking for someone curious and motivated to help shape the future of Retail Banking at CBA. As a Senior Manager in the RBS Strategy team, you’ll work on high-impact projects that improve customer experience and business performance. You’ll collaborate with senior leaders and be supported by a team that values learning, diverse thinking and personal growth.

A hybrid role, reporting directly to the RBS Strategy Lead (Executive Manager) and embedded in the Domain for Customer, Digital and AI, you will contribute to the RBS Strategy and retail bank transformation to deliver on improved customer outcomes, and take a front-row seat in the evolution of retail banking. Responsibilities include identifying key opportunities and making recommendations that will improve customer experience and optimise ways of working to transform business and customer outcomes.

See yourself in our team:

This role sits within the CBA Retail Banking Services (RBS) Centre of Excellence for Strategy, which is accountable for defining the strategic roadmap for the Retail Bank to deliver on improved customer outcomes. The RBS Strategy team oversees the ongoing development of the RBS strategy by advising and facilitating RBS leadership team discussions, preparing materials for the CBA Retail and Executive Leadership Teams and the Board, and by collaborating on projects with leaders across RBS and the Group.

Where will you go:

If you live the values and demonstrate the capabilities required for this role, we can offer great opportunities for progression. This role will see you working with a diverse stakeholder group across the business. A proactive problem-solving approach coupled with clear, open and consistent communication style will set you up for success.

What you’ll work on:

• Lead the execution of different projects that typically range from 2–6-week duration with small multi-disciplinary teams under the guidance of the Executive Manager.

• Participate in insights generation to understand/reframe the problem, including stakeholder interviews, customer interviews and desktop research.

• Assess commercial opportunities through multiple lenses.

• Support in synthesising insights into succinct findings via mixed media (journey maps etc.).

• Support in planning and facilitating ideation sessions and workshops.

• Develop prototypes and stimulus for testing and learning.

• Craft hypotheses and success metrics to evaluate concepts during testing.

• Support in the creation of project deliverables including insights reports, delivery roadmaps and end to end strategies.

What you’ll bring:

• 3-5 years’ experience in business strategy consulting at a major consulting firm or corporate in-house strategy function, with Financial Services exposure.

• Strong financial acumen with a Bachelor’s degree in Business, Finance, Economics, Legal or a related field.

• Attention to detail, ability to work effectively and to address diverse problems with guidance from experienced leaders.

• Curiosity, collaboration and a structured approach to solving problems.

• Robust communication and stakeholder engagement skills.

• Interest for the Australian Retail Banking industry.

• You don’t need to meet every requirement to apply. If you’re excited by this role and want to grow your strategy career, we’d love to hear from you.

At CommBank, we’re committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value’s driven organisation, we nurture and support our people; through focussing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities. At CommBank you can be you.

Advertising End Date: 17/07/2026