JOB TITLE: Streaming Media Analyst
LOCATION: Mexico
ABOUT THE ROLE & TEAM:
The Live Operations Team at ViX is seeking a Streaming Media Analyst to support live streaming operations across sports and entertainment content, with a strong focus on soccer.
This role is responsible for supporting the day-to-day execution of live streaming operations, including live event scheduling, monitoring, incident escalation, troubleshooting, and operational documentation. The Streaming Media Analyst plays a critical role in ensuring a high-quality viewing experience across ViX, TelevisaUnivision, and third-party distribution platforms.
You will work closely with cross-functional teams including Engineering, Product, Content Operations, and external vendors to support live event execution and resolve operational issues in real time. This is an exciting opportunity to join a fast-paced, high-growth streaming environment and contribute to the premier Spanish-language streaming platform.
ABOUT YOU:
- You thrive in fast-paced live environments and are passionate about delivering seamless streaming experiences for viewers.
- You are comfortable working flexible schedules, including evenings, weekends, and holidays, based on live sports and event coverage needs. Remote support may be required during certain shifts, and you maintain a reliable home internet connection and workspace.
- You proactively identify opportunities to improve operational efficiency, workflows, and team collaboration.
- You are comfortable communicating with cross-functional teams, third-party vendors, and international stakeholders in both English and Spanish.
- You are highly organized, detail-oriented, and comfortable working with modern operational and collaboration tools, including Jira, Slack, Teams, analytics dashboards, and video conferencing platforms.
Responsibilities:
Live Streaming Operations
- Monitor and support live sports streaming operations across Web, Mobile, Connected TV (CTV), and third-party platforms
- Monitor 10–50+ live sports events daily, with individual analysts supporting multiple concurrent live streams
- Ensure streaming quality and proactively identify playback, encoder, application, or distribution issues
- Monitor encoder health metrics and streaming performance dashboards
Incident Management & Troubleshooting
- Provide Level 1 & 2 operational support for technical and non-technical teams
- Troubleshoot streaming and content delivery issues and escalate incidents when necessary
- Create, document, and track incidents and operational issues through ticketing systems such as Jira
- Follow up with internal teams and vendors to ensure timely issue resolution and SLA compliance
- Conduct root cause analysis and contribute to continuous improvement initiatives
Content Operations & Workflow Support
- Support publishing, syndication, digital content delivery, and live streaming workflows
- Use CMS platforms to schedule and manage future live sports events
- Design, coordinate, document, and maintain operational content workflows
- Partner with Engineering and Product teams to support publishing and syndication system integrations
Collaboration & Operational Excellence
- Work closely with development teams, vendors, and operational stakeholders to improve platform reliability and performance
- Leverage dashboards, monitoring tools, and automation solutions to proactively identify issues and improve operational efficiency
- Support ongoing process improvements and operational best practices
Qualifications - Education & Experience:
- 2+ years of experience in streaming media operations, digital media support, broadcast operations, or related environments
- 2+ years of experience in NOC operations, live event monitoring, or incident management
- Strong understanding of digital video streaming workflows and content distribution
- Experience troubleshooting live streaming, playback, and media delivery issues
- Experience working with ticketing and collaboration tools such as Jira, Slack, and Teams
- Strong communication, organizational, and problem-solving skills
- Ability to operate effectively in a fast-paced, high-pressure live environment
- Fluency in Spanish and high proficiency in English
- Experience supporting sports or live event streaming operations is highly preferred
Eligibility Requirements
- Employment and education verification required
- Must be authorized to work full-time in Mexico
Univision es un empleador que ofrece equidad e igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley.
