Student Engagement Specialist - Ohio State University

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component of feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. If this sounds like a winning formula for you, join us!

LEGENDS & THE OHIO STATE UNIVERSITY ALUMNI ASSOCIATION PARTNERSHIP

Legends and The Ohio State University Alumni Association (OSUAA) have partnered to enhance engagement with Buckeye graduates around the world. The higher education fundraising landscape has transformed throughout the past decade and we recognize efforts to successfully engage alumni and friends must evolve. The partnership will introduce a new Engagement Center to identify constituents’ interests, to produce and deliver relevant and engaging content and to cultivate meaningful relationships with Ohio State alumni and friends.

THE OHIO STATE UNIVERSITY ALUMNI ASSOCIATION

Our alumni family – 560,000-strong – is a diverse, vibrant, and growing community dedicated to making our world better. Our alumni are risk takers and innovators. They are dreamers and doers. The Alumni Association is dedicated to helping all alumni thrive and connect through our clubs and societies that span worldwide, special events, career guidance and more. Our goal is to continue producing strong relationships between our alumni and Ohio State.

THE ROLE

We are currently seeking Ohio State students with an interest in developing their communication skills, growing fundraising knowledge and expanding their network! The Student Engagement Specialist position offers flexible scheduling, a fun atmosphere, skill development and much more. Student Engagement Specialists are responsible for cultivating relationships with donors, alumni, friends and family of the university, with the goal of them becoming donors or continuing to give to Ohio State by providing excellent customer service. This is achieved by creating unique engagements with Ohio State alumni, friends and family through telephone and digital interactions. This position plays an essential role in implementing the engagement and fundraising efforts for The Ohio State University.

ESSENTIAL FUNCTIONS

• Understand and implement strategic engagement opportunities through proactive and reactive outreach via telephone calls and other digital interactions with alumni, family, and friends to connect them back to The Ohio State University.
• Secure gifts and provide related stewardship and relationship building in conjunction with The Ohio State University Alumni Association.
• Work closely with the Manager of the Student Engagement Specialists and Student Supervisors to execute strategy and provide comprehensive support for broad-based fundraising, including annual solicitations and special projects for all fundraising.
• Develop and maintain a thorough working knowledge of the philanthropic priorities of the university to effectively present a case for support in order to secure donations.
• Take timely and strategic steps in developing connections and relationships with alumni, friends, and affiliates of the university through telephone calls and digital communication.
• Make effective use of the university's constituent database and other institutional resources to ensure appropriate management of donors, constituents, alumni, and volunteers in coordination with university objectives.

SUCCESS CRITERIA

• Build meaningful and lifelong relationships and connections with Alumni, Friends, and Family of The Ohio State University.
• Connect constituents with relevant and meaningful engagement and philanthropic opportunities.
• Ensure that predetermined team and individual engagement and fundraising goals and metrics are met.
• Identify, cultivate, solicit (asking for donations) and steward (build a relationship with) donors with an emphasis on recurring/monthly gifts.
• Positively contribute and participate in workplace culture and activities.

Development and Growth Opportunities:

• Opportunity for leadership roles as a Lead Caller and/or Student Supervisor.
  • Lead Callers take on a couple more in-shift responsibilities compared to normal student specialists and have the opportunity to show leadership outside of the supervisor role.
  • Student supervisors are responsible for leading the student team and assisting the Manager in implementing strategy, training new hires, managing shift games, activities, and statistics/performance (among other responsibilities).
• Professional Development Opportunities:
  • Speaker series highlighting various Ohio State and Legends leaders, as well as various leaders in different professional industries, build your professional network on the job!
  • Alumni/University Education: Build a greater understanding of the University and it’s resources/programs!
  • Hear about the career paths of former Student Engagement Specialists!
  • Strategy: Improve your capabilities in both fundraising and communication competencies that drive the strategy of the Engagement Center and the mission of Legends to create solutions for partners
  • Post-graduation full-time opportunities with Legends and The Ohio State University.
  • Collaborative, energetic, fun, competitive and career-focused environment. Various in-shift games, activities, and incentives.
  • Collaborate and participate in photo and video shoots with the Marketing Team.

COMPENSATION AND BENEFITS:

• Competitive hourly pay starting at $13.50 per hour plus additional monetary bonus and raise opportunities throughout the school year.
• Referral Bonus available, dependent on the referred applicant successfully completing the interview and training process.
• Various daily, weekly, and monthly incentives and competitions with various monetary and non-monetary prizes.
• Flexible work hours that are configured to work for current part-time or full-time students.

Requirements:

• Ability to work a combination of evening and weekend shifts – Monday -Thursday 1:00-5:00 pm and 5:30-9:30 pm, Friday 1:00-5:00 pm, Sunday 12-4 pm & 4:30-8:30 pm.
• Times outside of these hours (daytime and early afternoon) are available as well on a case-by-case basis.
• Demonstrated capacity to manage relationships with colleagues, constituents, alumni, and current donors to deliver effective results, including the achievement of specific and measurable goals.
• Proven ability to exercise discretion at all times and able to keep confidential data related to The Ohio State University and its alumni.
• Ability to provide own reliable and consistent transportation to: University Square North 14 E. 15th Ave., Columbus, OH 43201 (right above Roots and Barrio on High St.)

Preferences:

• Currently enrolled as a student at The Ohio State University.
• Proven interpersonal, organizational and communication skills including written and verbal; proven ability to present ideas clearly and concisely.
• Working knowledge of Microsoft Office and any related CRM experience.

EMPLOYEE TESTIMONIES

“I chose to work at the EC because I knew it would help with my professional development. I did not expect it to change my life in so many positive ways. Here, I have learned how to get out of my comfort zone, become an effective communicator, and have a lasting impact on the university through my fundraising efforts. The EC has taught me how to lead by example, and I am so proud to be apart of a diverse team of individuals who are all working toward the advancement of Ohio State. My time as a student engagement specialist has inspired me to hopefully continue my work once I graduate as I apply to become full-time specialist at the Engagement Center.” - Haley, Current Full Time Engagement Specialist and former Student Supervisor

I began working at the EC not only to support myself financially throughout college, but also to build professional skills within a university-centered environment. When I first joined the EC, I did not expect the work and culture to be as engaging and rewarding as they were. However, after just a few weeks, I was fully invested. Working at the EC introduced me to the impact of professional fundraising while helping me strengthen my communication, adaptability, and problem-solving skills. Initially, I never imagined I would excel in this role to the extent that I have, especially because every interaction has its own unique opportunities and challenges. However, being part of such a supportive, enthusiastic, and encouraging team has allowed me to grow both personally and professionally. Being in a student leadership position, I have gained invaluable skills, experiences, and connections that I do not believe would have been possible elsewhere, such as a traditional campus job. My time at the EC has played a significant role in shaping my professional development and preparing me for future opportunities.” Carli Jordan, Current Lead Student Supervisor

WORKING CONDITIONS

• Location: On Site – University Square North 14 E. 15th Ave., Columbus, OH 43201 (right above Roots and Barrio on High St.)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.