Student Service Professional (SSP)

General Purpose and Scope of Position: The Student Services Professional (SSP) serves as the initial point of contact for students on the Kokomo campus, providing guidance and support in key areas such as Admissions, Registration, Financial Aid, Orientation, Assessment, and Business Services. The SSP helps students navigate these processes efficiently and ensures they are well-informed about available resources. This role focuses on assisting students with their transition into Ivy Tech, answering questions, and directing them to appropriate campus services as needed. The SSP is knowledgeable in Assessment, Registration, and Financial Aid/Business Office Support to facilitate a smooth student experience. The position requires the employee to work two days a week 9am-6pm.

Major Responsibilities:

Student Services Professional Responsibilities:

• Conduct targeted outreach to newly admitted students to coach them through their next steps and help prepare them for the first weeks of classes.
• Manage caseload in a manner that promotes retention, persistence, and student success through proactive interactions and interventions.
• Maintain and monitor case notes in electronic student record systems.
• Engage in behaviors that create an inclusive environment in which all people are valued, supported, and respected.
• Conduct all activities within the established guidelines of the Family Educational Rights and Privacy Act (FERPA).
• Recruit on behalf of Ivy Tech, sharing and selling the benefits of the Community College to meet the goal of increasing the number of inquiries and applicants to the College along with the conversion of those inquiries and applicants to help move students through the enrollment process.
• Manage, effectively track, and recruit potential student groups with the use of a client relationship management (CRM) tool. Using Ivy Connect to assess the effectiveness of various recruitment efforts and adjust based on intake and conversion numbers.
• Responsible for keeping current with academic and student affairs program changes.

Assessment-related responsibilities:

• Answer questions and assist students with processes related to assessment questions and reviewing/applying assessment waivers, and make appropriate referrals to resources such as study materials, the Tutoring Center, or the Academic Advising Center

Registration-related responsibilities:

• Counsel and assist students with the online registration process, answer questions, and assist students with Degree Tracker

Financial Aid-related responsibilities:

• Answer general questions and/or make referrals to the Financial Aid Office for inquiries and completion of items related to the application for financial aid (FAFSA), verification, loan program eligibility and requirements, standards of progress, state and federal awards, scholarships, and work-study opportunities

Business Office Support-related responsibilities:

• Answer inquiries related to Bookstore accounts, fund disbursements, Bank Mobile, tuition and fees, payment options, accounts, collections, and bursar holds.

Starting Salary Range: $41,000 - $43,000 based on skills, experience, and education

WORK HOURS: Most weekdays from 8:00 am - 5:00 pm with two days per week working from 9:00 am - 6:00 pm. Some evening and Saturday hours may be required

Minimum Qualifications:

• Associate degree required, bachelor’s preferred

• Strong communicator: exceptional interpersonal and oral/written communication skills, with a proven ability to positively interact with customers, students, staff, or faculty
• Strong administrative and computer skills
• Ability to take initiative and complete tasks
• Ability to exercise independent judgment related to college policies
• Flexibility to attend meetings or events after normal working hours
• Prefers to work in a team

Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:

Health & Wellness

• Multiple medical plan options paired with a Health Savings Account with a generous employer contribution

• Dental plan with no-cost preventive services and coverage for orthodontia

• Vision plan with low-cost exams and allowances for glasses or contact lenses

• Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources

• Wellness program with opportunities to earn $250 in Wellness Rewards

• Flexible Spending Accounts for healthcare (limited purpose) and dependent care

Retirement & Financial Security

• 10% employer retirement contribution, fully vested after two years

• Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage

• Short-term and long-term disability benefits

Educational Benefits

• Fee remission for employees, spouses, and dependent children

• Tuition assistance for undergraduate, graduate, and doctoral programs

• Paid professional development opportunities

Work‑Life Balance

• Generous paid time off, including vacation, sick leave, holidays, and winter recess

• Flexible work arrangements where available

• Paid childbirth recovery leave (8 weeks)

• Paid parental leave (4 weeks)

Additional Perks

• Eligibility for Public Service Loan Forgiveness

• Additional discounts on gym memberships, transportation, and various retail services

Ivy Tech is proud to offer benefits that support your health, your family, and your future—because when our employees thrive, our students and communities thrive too. For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.

Note: Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.