Supervisor, Behavioral Health Support
The University of Texas at Austin
San Antonio, Texas
Full-Time
$56,649
RemoteManager
Job Posting Title:
Supervisor, Behavioral Health Support----
Hiring Department:
Department of Psychiatry----
Position Open To:
All Applicants----
Weekly Scheduled Hours:
40----
FLSA Status:
Exempt from FLSA----
Earliest Start Date:
Immediately----
Position Duration:
Expected to Continue Until Aug 31, 2027----
Location:
UT MAIN CAMPUS----
Job Details:
This is a state-funded position sponsored by the Texas Child Mental Health Care Consortium (TCMHCC). TCMHCC was created by the 86th Texas Legislature to leverage the expertise and capacity of health-related institutions of higher education to address urgent mental health challenges and improve the mental health care system for children, adolescents, and perinatal women.
This position has an end date of August 31, 2027, but may be renewable based upon availability of funding, work performance, and progress toward goals. Funding is expected to continue.
A flexible working arrangement agreement will be required upon offer.
The Supervisor, Behavioral Health Support supervises a team of behavioral health care coordinators and clinical operations support staff supporting the Texas Child Health Access Through Telemedicine (TCHATT) program and related Texas Child Mental Health Care Consortium initiatives. This role oversees care coordination activities, program operations, staff development, compliance, and stakeholder engagement to support high-quality behavioral health services for children and adolescents across Texas.
Team Supervision and Program Coordination
Recruit, hire, train, supervise, and evaluate behavioral health care coordinators and clinical operations support staff
Develop and implement standards and procedures for referral, enrollment, scheduling, and community resource connections
Conduct regular supervision meetings with team members
Collaborate with TCHATT colleagues and school partners to reduce barriers and improve stakeholder satisfaction
Maintain confidentiality and appropriately escalate risks and concerns
Ensure team activities align with program goals and objectives
Advanced Program Administration and Care Coordination
Oversee all phases of care coordination activities
Lead development, implementation, and evaluation of clinical program operations
Supervise staff supporting pediatric psychiatrists, psychologists, licensed counselors, and administrative personnel
Support families and patients navigating the TCHATT program
Facilitate connections to community providers for long-term care and support services
Operational Efficiency and Communication Oversight
Assist with development and monitoring of policies, procedures, workflows, dashboards, and training materials
Recommend operational improvements to increase efficiency and effectiveness
Manage medical records and patient and clinician scheduling processes
Coordinate staff training and professional development activities
Oversee internal and external communications related to clinical services, discharge planning, and school collaboration
Clinical Documentation
Complete documentation in clinical records regarding interactions with patients, families, and service providers
Ensure documentation is accurate, timely, and compliant with ethical, federal, and state requirements
Compliance and Quality Assurance
Conduct audits of communications, documentation, policies, procedures, and patient files
Document and report compliance concerns and initiate corrective actions as appropriate
Recommend technical and administrative solutions to mitigate risk and improve compliance
Marginal or Periodic Functions
Serve on interview panels for program-related positions
Monitor regulatory updates and communicate relevant changes to staff
Support internal audits and accreditation preparation activities
Assist with special projects and pilot initiatives
Provide input regarding staffing and resource planning
Perform related duties as assigned
Knowledge, Skills, and Abilities
Managing and Measuring Work
Assign responsibilities clearly and establish measurable objectives
Monitor performance and evaluate outcomes
Track referral-to-discharge timelines and program outcomes
Conduct regular supervision and feedback sessions
Building Effective Teams
Foster collaboration, engagement, and team morale
Facilitate productive team meetings
Encourage peer support and collaborative problem-solving
Recognize team accomplishments and milestones
Customer Focus
Prioritize the needs of patients, families, schools, and providers
Respond promptly to concerns and feedback
Adjust workflows to improve service delivery
Maintain high levels of stakeholder satisfaction
Organizational Agility
Understand organizational systems and processes
Align program operations with institutional goals
Adapt to policy and operational changes
Build relationships across departments and school systems
Decision Quality
Make sound decisions using experience, judgment, and analysis
Determine appropriate escalation pathways
Balance competing priorities effectively
Guide staff regarding best practices and operational standards
Conflict Management
Address conflict constructively and professionally
Mediate staff and stakeholder disagreements
Resolve concerns between families, schools, and providers
Maintain professionalism in high-pressure situations
Developing Direct Reports and Others
Support employee growth through coaching and mentoring
Create development plans and growth opportunities
Provide constructive feedback
Encourage participation in training and professional development
Bachelor’s degree in Social Work, Psychology, Education, or a related field
Five years of experience in a healthcare or educational setting, preferably K-12
Experience working in multidisciplinary environments
Proficiency with systems such as Google Suite, Trayt, Slack, Athena, Epic, Calendly, or similar platforms
Strong leadership, organizational, and communication skills
Experience supporting behavioral health, care coordination, or student support services
Relevant education and experience may be substituted as appropriate.
Master’s degree in Social Work, Education, Psychology, or a related field
Five years of experience in a healthcare or educational setting, preferably K-12
Knowledge of managed care, medical terminology, referral processes, claims, and CPT coding
Experience working with pediatric behavioral and mental health populations
Knowledge of educational practices supporting mental health and social-emotional learning
Experience developing, refining, and evaluating patient care plans or student support plans
Bilingual proficiency in English and Spanish
$56,649+ depending on qualifications
Standard office equipment
Repetitive use of a keyboard and computer
Remote work environment with occasional meetings and stakeholder engagement activities
Flexible work arrangement agreement required upon hire
Resume/CV
3 work references with their contact information; at least one reference should be from a supervisor
Letter of interest
Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.
Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled into your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.
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Employment Eligibility:
Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.----
Retirement Plan Eligibility:
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.----
Background Checks:
A criminal history background check will be required for finalist(s) under consideration for this position.
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Equal Opportunity Employer:
The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
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Pay Transparency:
The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
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Employment Eligibility Verification:
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.
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E-Verify:
The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:
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Compliance:
Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.
The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.