Supervisor-Emergency Communications Services - MED-COM

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Human Resources

Important Applications Instructions:

Please complete this application in entirety by providing all of your work experience, education and certifications/

license. You will be unable to edit/add/change your application once it is submitted.

Job Requisition ID:

R00050060

Job Category:

Professional and Technical

Organization:

MED-COM

Location/s:

Main Campus Jackson

Job Title:

Supervisor-Emergency Communications Services - MED-COM

Job Summary:

To facilitate patient flow, transfers, admissions, and consults for emergency department patients. To initiate air ground medical transport and reception of EMS transmissions as appropriate. To facilitate pre-hospital requests during a crisis or disaster mode. To provide optimum critical/emergency care to sick or injured patients transported by aircraft or other vehicle to UMMC or other designated facilities.

Education & Experience

High School Diploma/GED. Paramedic with two years of communications specialist i paramedic experience, or EMT/EMD with three years Communications Specialist I EMT/EMD experience.

Certifications, Licenses or Registration Required: if emergency medical technician, Mississippi emergency medical technician required. If paramedic, National Registered Paramedic, MS Paramedic, and BLS, ACLS AND PALS required. NIMS 100, 200, 700 AND 800 required within six (6) months of hire. NRP required within 6 months of hire date. NAACS preferred. If paramedic, valid Mississippi State Department Of Health/Bureau of Emergency Medical Services jurisdictional medical control on file for UMMC emergency services will be obtained within one month.

Knowledge, Skills & Abilities

Verbal and written communication skills. Comprehension skills. Basic computer operations skills and knowledge. Basic clinical and medical terminology knowledge. Critical thinking and decision making skills. Protocol based decision making skills. Ability to simultaneously operate and answer multiple telephone and radio systems. Knowledge of the principles and practices of emergency management and disaster response. Knowledge of agents, equipment, procedures, and techniques for the provision of disaster, transport and out-of-hospital care. Ability to remain calm in emergency conditions. Ability to provide physical and psychological treatment and comfort to patients. Ability to withstand exposure to noise, external weather conditions, and work in high altitudes. Ability to maintain and comply with weight and lifting restrictions and requirements. Ability to respond and travel on short notice to remote site(s) as required.

Responsibilities

• Utilizes the Medcom communication and documentation systems and protocols to receive and document radio transmissions, phone calls, and other digital or electronic means of communication for emergency patient transfers or consultation calls or requests for assistance from pre-hospital providers and law enforcement personnel. .
• Receives and conveys complete and accurate verbal and written messages in reference to emergent transfer or patient care request, air and ambulance reports and medical control calls.
• Performs daily operational duties of the disaster management plan as assigned including but not limited to radio checks and management of incoming alerts. Assists with dissemination of disaster preparedness information and management as directed by the UMMC MS Center for Emergency Services leadership.
• Assists with communication responsibilities in accordance with the state of MS comprehensive emergency management plan.
• Compiles data, prepares reports and maintains and verifies the quality and accuracy of all communications center related transport documentation.
• Receives, coordinates, and relays requests for medical transport by the comprehensive transport program. Performs continuous vehicle or aircraft following (computerized and/or manual mapping skills) and initiates emergency action plans in case of an incident/accident.
• Participates in educational and outreach activities and coordinates emergency preparedness efforts for internal and external customers with local, state, regional and federal partners.
• Supervises, trains, mentors, and coaches communication specialist and other staff to meet or exceed industry related standards
• Evaluates, plans, provides and documents care for patients, in the disaster, transport and/or the out of hospital environment.
• The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.

Physical and Environmental Demands
Requires frequent exposure to unpleasant or disagreeable physical environment such as high noise level and exposure to heat and cold, constant exposure to biohazardous conditions such as risk of radiation exposure, blood borne pathogens, fumes or airborne particles, and/or toxic or caustic chemicals which mandate attention to safety considerations, constant working hours significantly beyond regularly scheduled hours, constant activities subject to significant volume changes of a seasonal/clinical nature, constant work produced subject to precise measures of quantity and quality, frequent bending, occasional lifting and carrying up to 50 pounds, constant crouching/stooping, frequent kneeling, frequent pushing/pulling, frequent reaching, constant sitting, frequent standing, frequent twisting, and frequent walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)

Time Type:

Full time

FLSA Designation/Job Exempt:

No

Pay Class:

Hourly

FTE %:

100

Work Shift:

Rotating

Benefits Eligibility:

Grant Funded:

No

Job Posting Date:

05/29/2026

Job Closing Date (open until filled if no date specified):