Supervisor, Order Management

About Us:

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

Bold in how we dream and innovate

Responsive to feedback, challenges and opportunities

Accountable for results and best in class outcomes

Visionary in future focused problem-solving

Exceptional in execution and impact

The Role

The Supervisor, Order Management is responsible for leading and developing the Order Management team to ensure accurate, compliant, and efficient order processing across the Quote-to-Cash (Q2C) lifecycle.

This role combines people leadership, operational oversight, and process improvement to support a scalable and high-performing function.

The Supervisor will coach team members, drive solution-oriented decision-making, and partner closely with cross-functional teams to optimize workflows.

A strong focus on automation, continuous improvement, and operational excellence is key to success in this role. This position is based in Cork and requires in-office presence.

Your day to day

• Lead, coach, and develop the Order Management team, building both individual and team capabilities
• Ensure orders are processed accurately and efficiently, with strong adherence to compliance, quality standards, and critical deadlines (including month-end and quarter-end)
• Serve as a subject matter expert across all Order Management processes, including purchase order requirements, contracts, revenue considerations, shipping, approvals, and workflows
• Drive resolution of complex order issues using a structured, solution-oriented approach Maintain compliance with internal controls, including SOX requirements and audit readiness, and support audit activities as needed
• Monitor team performance, including quality, productivity, and workload distribution; adjust priorities and resources as required
• Track, analyze, and report on key metrics and performance indicators to ensure operational visibility and continuous improvement
• Ensure all order processing documentation and SOPs are accurate, current, and easily accessible
• Partner cross-functionally (Sales, Finance, Legal, Operations) to improve processes and enable scalable growth
• Lead or contribute to initiatives that enhance automation, streamline workflows, and improve the overall Q2C process
• Deliver training and knowledge-sharing sessions to support team development and process adoption
• Support additional projects and responsibilities as assigned

Qualifications:

• Proven leadership and team-building skills, with the ability to coach and develop high-performing teams and 2+ years of management experience
• Strong knowledge of Order Management processes, systems, and workflows (experience with Salesforce and D365 preferred)
• Demonstrated leadership experience in a fast-paced, high-tech environment (SaaS experience preferred)
• Ability to influence and drive change across cross-functional teams
• Strong analytical skills with a href="mailto:accessibility@proofpoint.com">accessibility@proofpoint.com.

  How to Apply

  Interested? Submit your application along with any supporting information- we can’t wait to hear from you!