As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
Ciena is the global leader in high‑speed connectivity. The Supply Chain organization is advancing a multi‑year process and digital transformation to improve agility, scalability, and execution predictability. This Program Manager role sits at the center of that journey, orchestrating a portfolio of process‑layer and workflow orchestration initiatives that collectively deliver measurable business outcomes. Reporting to the Director, Supply Chain Process & Digital Transformation, this role brings structure, clarity, and momentum to complex, cross‑functional programs that span business process design, technology delivery, data readiness, and change adoption.
How you will make an impact:
- Orchestrate a portfolio of process‑layer and workflow initiatives aligned to the Supply Chain transformation roadmap
- Establish integrated program plans that connect scope, sequencing, dependencies, milestones, and resourcing across multiple workstreams
- Proactively manage interdependencies across process design, workflow implementation, data enablement, information technology delivery, and change adoption
- Provide clear program‑level visibility into progress, risks, trade‑offs, and decision points for senior leaders
- Enable faster execution without loss of coherence by balancing delivery pace, architectural integrity, and adoption capacity
- Track and communicate value realization, linking delivery progress to operational outcomes such as cycle‑time reduction and automation enablement
- Strengthen delivery discipline and predictability in a complex, multi‑stakeholder environment
The must haves:
- 5–8+ years of experience in program or project management within complex, cross‑functional environments
- Experience supporting process transformation, digital transformation, or operational excellence initiatives
- Demonstrated experience managing multi‑workstream programs that combine business process change and technology delivery
- Strong program planning, dependency management, and risk mitigation capabilities at a portfolio level
- Ability to operate effectively amid ambiguity and shifting priorities while maintaining execution discipline
- Proven stakeholder engagement and communication skills, including executive‑ready status reporting
- Structured, analytical, and outcomes‑driven approach with attention to both detail and end‑to‑end program impact
- Bachelor’s degree in Business, Operations, Engineering, Information Systems, or a related field
Nice to haves:
- Exposure to business process management or workflow orchestration platforms such as Pegasystems (Pega), ServiceNow, Appian, or Camunda
- Experience working with supply chain, manufacturing, or operations organizations
- Familiarity with process‑centric delivery principles such as clean‑core architectures and scalable workflow design
- Experience contributing to delivery governance models and continuous improvement of program management practices
- Program or project management certifications such as Project Management Professional (PMP), Program Management Professional (PgMP), PRINCE2, or Scaled Agile Framework (SAFe)
Pay Range:
- The annual pay range for this position in Canada is $74, 200 - $118, 600
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Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.
Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
