The role
This role is a client-facing Supply Chain position focused on full ownership of supply chain operations within a regulated environment (primarily pharma or similar). It combines relationship management with hands-on operational execution.
Key Responsibilities
Client-Facing Supply Chain Ownership
- Act as the primary Supply Chain contact for a portfolio of clients, ensuring a consistent, high-quality, and responsive client experience across all interactions.
- Lead and support client calls, including presenting updates, explaining operational decisions, and proactively proposing solutions with clarity and confidence.
- Build and maintain strong, trust-based client relationships through proactive communication, reliability, and end-to-end ownership of service delivery performance.
- Translate operational complexity into clear, client-friendly communication, especially during escalations or service disruptions.
Operational Execution (Storage & Distribution)
- Coordinate end-to-end shipment execution and storage activities, including products with strict handling requirements (e.g., temperature-controlled, time-critical, or high-risk shipments).
- Ensure shipments are executed in alignment with defined requirements including lane selection, packaging, temperature range, route risk, lead time, and monitoring requirements.
- Support decision-making around shipping strategies, including courier selection, service level optimisation, and risk mitigation planning.
- Actively monitor shipment performance and intervene where needed to protect service levels and compliance standards.
End-to-End Client Supply Chain Management (E2E Ownership)
- Experience managing elements of an end-to-end supply chain (planning through execution), ideally in a client-service or outsourced supply chain environment.
- Exposure to monthly planning and execution cycles such as S&OP and/or S&OE, including demand/supply review participation, constraint identification, and action tracking.
- Contribute to aligning demand, supply, and logistics execution to ensure service continuity and customer satisfaction.
Quality & Compliance (Regulated Environment)
- Participate in and/or lead Supply Chain deviation investigations, including documentation, root cause analysis, and CAPA implementation where applicable.
- Manage Change Controls impacting Supply Chain activities (e.g., courier changes, lane changes, packaging or process modifications).
- Ensure compliance with internal procedures and applicable regulatory expectations, including Good Distribution Practice (GDP) requirements and documented quality systems.
- Ensure audit readiness through accurate documentation and adherence to controlled processes.
Vendor & Contract Management
- Uphold Supply Chain-related contracts and service terms, including SLA adherence, scope of services, and pricing/rate cards.
- Monitor courier and warehouse performance through KPI reporting, trend analysis, and service reviews; identify issues and drive corrective actions.
- Support vendor relationship management through structured governance routines and continuous improvement initiatives.
- Escalate and/or resolve vendor performance issues in a structured and timely manner.
Process Excellence & Documentation
- Create, update, and maintain SOPs and Work Instructions related to Supply Chain operations and client workflows.
- Contribute to process improvement initiatives aimed at reducing deviations, improving service levels, and increasing scalability.
- Support internal standardisation across client operations, including templates, checklists, and documented workflows.
- Drive simplification and consistency across operational processes.
Required Experience & Qualifications
- 3–5 years of Supply Chain experience in the pharmaceutical industry, OR
- 4–6 years in another regulated or complex environment (e.g., medical devices, biotech, FMCG with strict quality requirements, aerospace, etc.).
- Proven experience operating in a regulated environment with strong adherence to documented procedures and quality systems.
- Demonstrated experience working directly with clients/customers, including handling structured calls, updates, escalations, and issue resolution.
Technical & Functional Knowledge
- Experience managing shipments/storage with defined handling parameters, including:
- Temperature-controlled logistics (ambient, refrigerated, frozen where applicable)
- Time-critical shipments and special handling requirements
- Packaging coordination and monitoring solutions
Strong understanding of:
- Incoterms and their impact on ownership, risk transfer, and responsibility
- Shipping rates, lane structures, and courier service levels
- Vendor contracts, SLAs, and performance KPI frameworks
- Working knowledge of supply chain execution systems (e.g., ERP/WMS/TMS platforms such as SAP or equivalent).
Core Competencies & Experience
- Client-oriented with the ability to build trust quickly and represent Supply Chain externally.
- Strong critical thinking skills with the ability to connect operational, commercial, and compliance considerations.
- Solutions-oriented mindset, focused on options, trade-offs, and practical execution decisions.
- Excellent written and verbal communication skills, particularly under pressure or during escalations.
- Experience with deviations, change control, CAPA, or quality systems aligned to distribution operations.
- Exposure to GDP/GxP environments and audit processes.
- Experience with vendor governance frameworks and performance scorecards.
Uniphar Background
Uniphar Group is a rapidly expanding diversified healthcare services business with a global footprint and a proud heritage in Ireland. Since Uniphar became a publicly listed company in 2019, the Group has grown organically and through a series of strategic acquisitions, which continue to strengthen Uniphar’s international reach. With a workforce of more than 3,000 spread across Ireland, United Kingdom, Mainland Europe, MENA and the USA, Uniphar is a trusted global partner to pharma and medtech manufacturers, working to improve patient access to medicines and treatments around the world.
Uniphar provides outsourced and specialised services to its clients, leveraging the strong relationships with 200+ of the world’s best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our expert teams. Uniphar is organised into three key divisions: Uniphar Supply Chain & Retail, Uniphar Medtech and Uniphar Pharma
Uniphar Pharma
Pharma is a global division operating across US, Europe, APAC and MENA, bringing a range of pharma services to manufacturers across the product life cycle. We leverage this platform to provide unlicensed medicines, or medicines that are otherwise difficult to source. In addition, we commercialise launch and established brands to HCPs on behalf of pharmaceutical clients across the globe. The core to this division is providing equitable access to medicines globally.
Culture at Uniphar
From our leadership team and across all of our divisions, Uniphar lives and breathes four key culture pillars:
1.We have a People First approach, we do the right thing and take a stand for our people.
2.We foster a strong Entrepreneurial Spirit where Adaptability, Commitment & Resilience is embodied in our way of working.
3.We have a Common Purpose that connects our diversified businesses and people.
4. Finally, Trust is at the heart of how we operate.
How we’d like to work together
As we are a global team, there is flexibility to be based in one of Uniphar’s offices or work from home. There may be a need for face to face meetings in other locations, as needed. There may also some flexibility required in order to interact with colleagues or clients in their time zones (i.e. it’s not a ‘9 to 5’ type of job). In return, you will be joining an environment that understands how inter-twined work and life have become - and both the benefits and challenges that brings - and therefore offers a flexible, progressive way of supporting it through our Hybrid Working philosophy.
Please note that Uniphar is an equal-opportunity employer; we do not discriminate and welcome all responses.
