Supply Chain Manager/Factory Leader, Reverse Logistics

THE ROLE

As the Supply Chain Manager/Factory Leader, Reverse Logistics, you will orchestrate the global lifecycle of returned products to maximize asset recovery and drive environmental sustainability. You will serve as the strategic bridge between Customer Support, Quality, and external repair partners to transform the returns process into a seamless competitive advantage. Your mission is to build a high-velocity reverse supply chain that directly enhances customer loyalty and optimizes operational profitability through innovation and cross-functional collaboration.

WHAT YOU'LL DO

• Optimize Return Ecosystems: Orchestrate end-to-end return flows and RMA workflows, streamlining the path from customer return to product disposition to significantly reduce turnaround time and maximize recovery yield.
• Strategic Vendor Management: Lead collaboration with 3PLs and repair vendors to design and scale refurbishment and remanufacturing processes that ensure high-quality inventory replenishment.
• Data-Driven Continuous Improvement: Drive initiatives using Lean methodologies to identify root causes of inefficiencies, reducing the total cost of returns while improving visibility across the network.
• Sustainability & Compliance Leadership: Champion circular economy goals by scaling reuse programs and ensuring all processes meet global trade and environmental regulations for responsible product disposition.
• Systems Innovation: Partner with IT and Logistics to implement and refine returns portals and tracking tools, ensuring robust data integrity and real-time visibility for all stakeholders.

WHAT YOU BRING

• Reverse Logistics Expertise: Comprehensive experience managing complex reverse logistics networks, including repair operations, returns management, or service parts logistics within a high-tech hardware environment.
• Program Leadership: A proven track record of leading large-scale, cross-functional programs from conception to execution, with the ability to navigate ambiguity and align diverse teams toward shared KPIs.
• Analytical Proficiency: Mastery of supply chain systems (such as ERP and WMS) and data analytics to measure program health, identify trends, and drive >purebenefits.com for more information.

  ACCOMMODATIONS AND ACCESSIBILITY:

  Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if youre invited to an interview.

  OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

  Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
  
  Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
  
  

  JOIN US AND BRING YOUR BEST.

  BRING YOUR BOLD.

  BRING YOUR FLASH.