The Loan Doc & Proc Group Mgr. is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions, terminations and budget approval. Individual must be accountable, ethical, results oriented, trustworthy and credible.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Responsibilities:
- This role will manage preparing and reviewing loan documentation while providing support to a variety of tasks related to the loan process. Activities will include independently processing and closing loans within a complex loan operations environment. Accountable for management of a complex /critical/large professional disciplinary area within loan documentation. Serves as a strategic partner with other businesses and strives to facilitate their success
- Supports a wide range of internal clients (product, sales, client delivery, and technology) and external corporate clients
- Involved in short-to-medium-term planning of actions and resources, and exercises control over resources, budget, policy formulation and planning
- Applies comprehensive understanding of concepts and procedures within loan documentation and sound knowledge of other areas (cash management/treasury etc.), to resolve issues that have impact beyond own area
- Manages complex and highly variable issues associated with loan documentation with significant potential impact across multiple operations areas, weighing various alternatives and balancing potentially conflicting needs
- Liaises with various stakeholders on varying matters
- Leads change-the-bank projects, resolves escalated issues and/or offers solutions at an advanced level
- Serves as analytical and/or procedural expert representing loan documentation on cross functional processes or project deliverables
- Provides in-depth and sophisticated analysis to define problems, develop innovative solutions, and streamline processes, in order to increase productivity and efficiencies with cost-saving opportunities
- Closely follows trends in loan documentation and adapts them for application within own job and the business
- Builds effective relationships with clients; facilitates, influences and enables change
- Implements and manages a successful risk/control environment related to loan documentation processes
- Manages compliance efforts to follow policies and procedures, as well as contributing to defining standards
- Keeps abreast of Citi's operational processes and best practices in business strategy
- Acts as an advisor to provide guidance and coaching to new or junior level staff
- Has direct responsibility for developing and maintaining key stakeholder relationships (internal and external)
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards
Qualifications:
- 10+ years preferred
- Reasonable knowledge of Business Processes, Systems and Tools used in the Loan Process
- Advanced understanding of Loan Processes, Procedures, Products and Services
- General awareness of managing, preparing, and reviewing loan documentation
- Expert in identifying, mitigating, managing, resolving, and escalating risks and issues
- In-depth awareness of risk types, policies and control measures and processes
- Comply with applicable laws, rules, and regulations, and adhering to Policies
Education:
- Bachelor’s/University degree, Master’s degree preferred.
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Job Family Group:
Operations - Transaction Services
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Job Family:
Loan Documentation and Processing
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Time Type:
Full time
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Primary Location:
Irving Texas United States
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Primary Location Full Time Salary Range:
$132,160.00 - $198,240.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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Anticipated Posting Close Date:
Jul 07, 2026
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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