System Operation/Maintenance Engineer – E-money System Department, Rakuten Edy, Inc.

Job Description:

Business Overview
Rakuten Group's basic management philosophy is to "empower people and society through innovation”. We provide more than 70 diverse services, including EC services such as shopping malls and travel booking sites, financial services such as online banking, and media services and professional sports, to more than 100 million customers in Japan alone (more than 1 billion globally), covering a wide range of people's life scenes. At the same time, we are building a strong business model based on the "Rakuten Ecosystem" that organically links customers and various services.

As a member of the Rakuten Group's FinTech Group Company, we at Rakuten Payment, Inc. are developing businesses centered on settlement services such as Rakuten Pay, Rakuten Edy, and Point Partner Business, as well as marketing solutions.
With the power of technology, we aim to create a world where anyone can enjoy the same value no matter where they are.
As the digital sphere of society rapidly expands, we want to connect the Internet and the real world more seamlessly, so that everyone can use technology to lead a safe, secure, and more comfortable daily life.
In order to achieve such a society, we would like to face the various problems that people are facing and move forward together to the next stage.

Department Overview
Features and Strengths
With the strength of the Rakuten Point market, which has surpassed 2 trillion yen in total issuance, we are building the "Rakuten Economic Circle" through service collaboration with Rakuten Group companies and the introduction of cashless settlement services in real stores, which are growing at an accelerated pace.
Our settlement services can be used at approximately 5 million online and offline locations, including supermarkets, convenience stores, and shopping malls nationwide, as well as at approximately 1 million locations where traffic-related e-money can be used, and the number of locations where this service can be used is continuing to expand.

E-money System Division handles everything, Rakuten Edy and Rakuten Cash, from system service planning related to payment services, planning and implementation related to UI/UX, basic and detailed system design, coding, testing, and operation.
As the service expands, you will be able to experience the planning, development, and operation of a very large-scale system.
In addition, you will be able to improve our services by directly listening to the voices of our customers.
Attraction

Rakuten Edy and Rakuten Cash

One of the largest products in Rakuten Fintech (UU millions above)

- User of Rakuten Cash increased about 1 million in 1 year in 2024

Position:
Why We Hire
As our business grows, the scope of Rakuten Cash's service operations is expanding, and we are looking for colleagues to join us in operating the service. By taking charge of the operation of services that handle a large amount of traffic, such as Rakuten Pay, the payment infrastructure used by Rakuten Group companies, and external collaborations, you will gain knowledge of the world's infrastructure and cultivate rare operational skills through activities to ensure the stable operation of services.

Position Details
Job Description
In order to ensure the Rakuten Cash services work stable so that users use our service with safe and confident, we will ask you to work as a system engineer to do service operation and to improve service operation and maintenance itself. Service operation means the necessary tasks necessary to maintain service, such as service monitoring, trouble investigation and management, and regular operation. In order to carry out these operations, it is necessary to collaborate with other departments, such as those in charge of development of back-end, mobile, and other services' operations so the position requires a high level of communication skills. In terms of service operations, as you know, regarding Rakuten Cash and Rakuten Edy, we have to proceed improvement activities daily basis to keep the expanding our services as payment platform. Naturally some members come from abroad, so you can improve their English communication skills.

Responsibility.
Rakuten Cash and Rakuten Edy's Engineering Leader Candidate for Operation Maintenance Group
- Management of service operation business
- Arrange, negotiate each operation tasks from internals / externals (incl. resource managements)
- Promotes activities for troubleshooting and improvement activities
- Improvements of service operation tasks
- Make a plan and Promotion and Managements for improvements for service availability and mandatory task for service continuity
- Discover issues, includes not only tangible but also potential, on our services and improvement activities

Work Environment
Among the employees in the Operation Maintenance Group, there are mid-careers, young graduates in 2023, and there are also foreign nationals. Other members come from a variety of backgrounds, including outsourcing, partner staff, and contract employees, and are able to work in an environment where they can utilize their strengths and have their own career plans.
Rakuten Private Cloud
Google Cloud Platform

Stakeholders

Internal Operation team (Tokyo, Fukuoka)

India development team

Externals

Why This position

Rakuten Edy, Inc. is promoting the multi-cloud integration of its major systems with the aim of building and operating high-availability systems across the company. It will be able to experience operating systems built on public clouds such as AWS and GCP as well as Rakuten Group's private cloud.
In addition, this environment allows us to flexibly propose and implement the introduction of useful products and architecture from an operations and maintenance perspective in order to improve service quality.

Career Path

Manager or Professional

Mandatory Qualifications:
- More than 3 years’ experience of maintenance/operation system.
- More than 3 years’ experience developing backend applications.
- Experiences of team management (incl. project managements)
- Japanese (Business level)
- English (Low Business Level)

Desired Qualifications:
- Experience with mission-critical services
- Experience in developing and operating services with large-scale users
- Experiences of BtoB services
- Domain knowledge of Fintech. (Especially electronic payment service)
- Experience using Atlassian collaboration tools. (JIRA, Confluence, etc.)
- RDBMS, App Server knowledge and experience
- Container/virtualized environments knowledge and experience
- Experience in improving operational efficiency
- Experience in trouble shooting/ managing improvement

Others Information:
Additional information on Location
NBF Shinagawa Tower

Additional information on Secondment
You will be transferred from Rakuten Group, Inc. to Rakuten Edy, Inc

References
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▼About Company
Corporate Site Top - Rakuten Payment, Inc.

▼About Product (in Japanese)

電子マネー「楽天Edy（ラクテンエディ）」

オンライン電子マネー「楽天キャッシュ」

▼Edy Employee Interview (in Japanese)

社員の声:キャリア採用:楽天ペイメント株式会社
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#engineer #fintechgroup #applicationsengineer #RakutenPay #RakutenEdy #Java #RakutenPayment

Languages:

English (Overall - 2 - Intermediate), Japanese (Overall - 4 - Fluent)