Talent Acquisition Administrator - APAC

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Talent Acquisition Administrator, APAC

Position Summary

Dedicated Talent Acquisition Administrator supporting the APAC Talent Acquisition teams. Highly organized, detail-oriented, adaptable, and proficient in managing responsibilities within fast-paced, collaborative environments.

• Strong operational and administrative skills
• Thrives in a fast-paced, highly collaborative environment
• Ensure a seamless and professional experience for candidates and hiring managers while serving as a strategic operational partner to Talent Leaders and Talent Acquisition Partners (TAPs).
• Acting as a liaison across stakeholders, providing consultative guidance on internal processes.
• Manage complex scheduling logistics, support strategic initiatives, and drive operational excellence across the Talent Acquisition function.
• Highly detail-oriented, proactive, adaptable to changing priorities, and passionate about delivering exceptional service.

Key Responsibilities

Talent Acquisition Operations & Strategic Support

• Manage and support all operational aspects for APAC Talent Acquisition teams.
• Provide support on internal TA processes and best practices
• Contribute to process improvements and employer branding initiatives
• Provide operational support to the Head of APAC Talent Acquisition and Talent Leads
• Collaborate on global projects across multiple time zones and geographies
• Develop and document procedures related to recruitment, engagement, and administration.
• Follow up and manage operational tickets via Smartsheet
• Oversee vendor management activities
• Process purchase requests, documentation for APAC teams.

AI & Recruitment Technology Enablement

• Partner with TA leadership to identify opportunities to leverage AI for workflow automation, reporting efficiencies, and candidate experience enhancement.
• Contribute to process documentation and training materials related to AI and recruitment technologies
• Stay current on emerging AI trends in Talent Acquisition and recommend operational improvements

Events & Campus Engagement

• Support Talent and University recruiting initiatives
• Organize campus events, talent community engagements, and career fairs
• Coordinate ordering and shipping of event materials and branded merchandise.
• Prepare code for all events to allow Findem Campaigns to continue post event
• Partner with the APAC team to support career events and community engagement
• Organize, track and plan off-site events for APAC Talent Acquisition Team.

Systems, Reporting & Documentation

• Maintain and update Talent Acquisition documentation portal site
• Manage shared drives and ensure data accuracy and organization
• Post and monitor job openings on inclusive job boards and ensure accurate application tracking
• Post and monitor job openings on LinkedIn
• Work within Workday, and Microsoft Office (Word, Excel, PowerPoint, Outlook).

Minimum Qualifications

• 3+ years of administrative experience, preferably within Human Resources or Talent Acquisition.
• Experience working in a fast-paced, detail-driven environment with strong prioritization skills.
• Proven experience with an Applicant Tracking System (ATS).
• Experience using Workday a plus
• Advanced Microsoft Office proficiency (Word, Excel, PowerPoint, Outlook)
• Experience supporting cross-functional and global teams
• Strong ability to work independently and proactively
• Demonstrated experience managing confidential information
• Strong interpersonal, organizational, and communication skills
• Professional, positive, “can-do” attitude with a strong customer experience orientation.

Preferred Attributes

• Strong operational mindset with process improvement focus
• Ability to manage multiple stakeholders across remote and global teams
• High adaptability and resilience in evolving fast-paced environments
• Experience supporting regional or global Talent Acquisition teams a plus

#LI-Hybrid

#LI-GR1

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.