Team Lead - Bass Pro Shops

Tecovas is passionate about offering an incredible customer experience for first-time boot buyers and western enthusiasts alike! This shop-in shop location will be located in the Bass Pro Shops in Sayreville, NJ. Were looking for a talented Part-Time Team Lead that will bring an immersive Tecovas retail experience to Bass Pro Shops customers, contribute to a profitable and customer-centric environment through the development of a team and management of our total store operations. You will support product flow and apply merchant and customer service skills to curate a compelling in-store experience.
Responsibilities will include:

LEADERSHIP & TEAM MANAGEMENT

Supports the Store Manager in recruiting, hiring, and retaining top talent
Supports the Store Manager in creating and maintaining a succession strategy
Fosters a culture of strong communication and teamwork to ensure a seamless balance between operational, visual, and customer priorities
Administers performance appraisals, sets goals, and conducts consistent touch-bases with direct reports
Effectively delegates tasks and communicates clear expectations to keep the floor running smoothly
Leads proactive coaching conversations addressing performance in the moment, not after the fact
Handles difficult situations and customer escalations with confidence and composure
Maintains a visible, accessible presence on the sales floor especially during peak hours

CUSTOMER EXPERIENCE

Cultivates an environment of genuine customer connection
Demonstrates extraordinary service and acts as a brand ambassador reflective of the company values
Facilitates an energized pace and positive service environment
Delivers high-quality product services with attention to detail such as branding, debossing, boot stretching, brim shaping, and boot shines to ensure a premium customer experience
Understands an OMNI Channel business implements processes and utilizes tools to better service the customer

VISUAL AND BUSINESS OPERATIONS

Opens and closes the store, ensuring all operational standards are met
Facilitates the sharing of product knowledge across the team
Upholds stock-to-sales processes, presentation standards, and manages product placement
Maintains an effective store structure, floor plan, and appropriate fixture usage
Upholds and ensures compliance with shipments, transfers, and restock standards
Adheres to and develops awareness around internal and external Loss Prevention procedures
Supports financial operations including payroll tracking and deposit logs
Assists with in-store events, including outreach, coordination, and follow-up as needed

COMMUNICATION AND RELATIONSHIPS

Encourages and demonstrates adaptability; positively effecting change and enabling the team to successfully execute a shared vision

Qualifications:

2+ years Retail Management experience
Availability to work 2530 hours per week (hours vary by week and may increase based on shipment volume and store needs)
Exceptional leadership, delegation, selling, and customer service skills
Proven ability to lead coaching conversations, navigate conflict, and handle difficult situations with professionalism
Strong merchant skills and a history of delivering financial results
Proven record of hiring and developing great talent
Independent, proactive, results-driven work ethic
Utmost character, honesty, and transparency

Requirements:

High School Diploma required (College Degree preferred)
Must be at least 18 years of age or older
Continually able to stand/walk for extended periods of time, and be able to reach overhead, bend, squat, and kneel as you organize and stock inventory
Must understand and implement Loss Prevention practices
Able to lift up to 30 lbs regularly and perform store maintenance tasks
Must have reliable transportation
Must be available to work weekends (Friday, Saturday, and Sunday), evenings, and holidays as needed

Part-Time Benefits:

Competitive hourly compensation + incentives
Free boots and generous employee discount

The hourly rate for this position is $21/hr. The actual compensation will be based on factors such as the candidates skills, qualifications, and experience.
About Us:

Tecovas was born out of a love for cowboy boots, their time-honored craftsmanship, rich materials that last, and traditional styling that always looks good. Each pair of Tecovas boots is crafted by hand in over 200 steps. It's not the easiest or cheapest method, but we're committed to classic construction techniques that stand the test of time. With 42 retail stores (and counting) across the country, we're bringing western goods into new frontiers and aim to be the most welcoming brand in western. We're certainly growing and hiring passionate, humble, positive, and talented people determined to help us continue to grow!

Important note: We strive to hire values-aligned people because we believe it takes each and all of us to be successful, and lead with grit, speed and a clear vision of where we're headed. In a retail setting, interviewing at Tecovas may include phone interviews, virtual "on-site" interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you're on the fence, just give it a try!

We are an Equal Opportunity Employer and we encourage all qualified individuals to apply! Information collected during the application process is subject to our privacy policy. Please note: Offers of employment may be conditional pending the completion of standard onboarding procedures.