Team Lead Engineering Commercial Pharma International Engagement Lead (CRM, Field, VOC, Events)

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

As Team Lead Engineering Commercial Pharma International Engagement Lead (CRM, Field, VOC, Events) (Senior Engineering Manager) you will focus on capabilities development of your team members that align with the function’s vision. You will encourage your team to self-define their career journey and seek ways to enable development opportunities in the direction of the journey. You will support them in removing roadblocks and by setting focus in their performance management. You make sure to develop your team with the right skills, healthy dynamics and a sustainable pace. You support the software and/or service delivery as a leader setting focus, removing impediments, managing stakeholders and creating efficiencies in collaboration wherever possible.

Description of the area

This role serves as the engagement lead for end-to-end customer engagement within the Pharma International region, encompassing the strategic oversight of CRM, Voice of Customer (VoC), and field integration. As a specialized ecosystem, the CRM space is designed to streamline relationships with healthcare professionals and patients while ensuring strict regulatory compliance across global markets. The system centralizes stakeholder data to enable personalized, omnichannel engagement across digital and in-person channels, supported by automated processes such as strategic account planning and sample management. By integrating VoC insights directly into these workflows, the platform ensures that field teams can refine their account strategies based on real-time customer feedback and preferences. Beyond execution, the CRM acts as a strategic hub for >A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.