Team Leader - R

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

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Process Overview

The GBGM Enterprise AML Quality Control team closely monitors to ensure adherence to the banks processes and applicable standards. Controls are developed to manage the risk within High Risk Business Processes (HRBP) in GBGM AML to ensure compliance with the Enterprise Financial Crimes and Country-Specific Standards.

Job Description

The GBGM Enterprise AML Quality Control process is a centralized and independent team performing standardized & consistent post testing QA to ensure adherence to the Customer Identification program/ Client due diligence standards and thereby identify associate coaching, training and procedure needs.

Responsibilities

• Comply with Bank of America quality assurance standards and framework, document quality assurance activities with internal reporting and audits, identify training needs and share inputs with operations.

• Must have good personal computing, on-line research, and analytical ability.

• Must be detail oriented, an independent thinker, and able to handle multiple cases concurrently requiring multi-tasking skills.

• Must have excellent written and verbal communication skills and be able to coordinate communications with partners providing comprehensive, clear, and concise factual information to collaborate in M&I process.

• Attention to detail and accuracy is critical as quality of research documentation and resulting findings is critical to the integrity of the risk mitigation process.

• Must possess critical thinking & problem solving skills and being able to evaluate information and make judgments about the value and relevancy of information, drawing conclusions from data gathered as part of investigation and review process to aid the line of business in critical decision making process

• Must be able to work without close supervision, managing time effectively in order to deliver optimal performance and balance precision & accuracy with timeliness of work product

Requirements

Education

Graduate (any stream)

Certifications If Any

Certification in AML KYC

Experience Range

5 - 8 years

Foundational skills

Knowledge of AML KYC/Compliance

Quality Assurance

Desired skills:

• A high degree of confidence and ability to interact with senior executives and other control partners

• Good knowledge of AML / KYC requirements

• Experience in performing QA preferably post testing QA

• Prior Experience of AML, KYC / Compliance is an added advantage

• Familiarity with Global Banking and market products an advantage

• To ensure consistent delivery on Business metrics along with other new responsibilities and setting higher standards of self and Team performance

• Involve in day to day operations and ensure delivery on SLA/CTQs

• Ability to exploit opportunities and to improve the end to end process

• Excellent organization, written and verbal communication and facilitation skills

• Ability to work in a high pressure and fast changing environment

• Self-motivated and analytical

• Adaptable to new systems and environments

• Highly efficient with the ability to juggle multiple high priority activities concurrently

Work Timings

12:30hrs - 21:30hrs

Job Location*

Hyderabad