Team Manager, Financial Crime Risk Investigation

Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
Financial Crime Risk Management

Pay Details:
$69,700 - $98,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

TD is committed to detecting and deterring the use of its products and services for money laundering and terrorist financing. FCRM Operations plays a key role in supporting compliance with regulatory requirements through effective regulatory reporting, operational controls, quality oversight, and risk management activities.

The EFTR Regulatory Reporting team is responsible for maintaining and enhancing end-to-end Electronic Funds Transfer Reporting (EFTR) processes, controls, procedures, testing support, and reporting capabilities. The team partners with Operations, Compliance, Technology, Project Delivery, Business Management, Data Management, Audit, and Risk stakeholders to support operational excellence, regulatory compliance, and sustainable process outcomes.

CUSTOMER

• Provide strategic direction and oversight for EFTR regulatory reporting, operational governance, and control activities to support compliance with regulatory requirements.
• Serve as a subject matter expert and trusted advisor on complex reporting, operational risk, and process-related matters.
• Partner with stakeholders across FCRM, Compliance, Technology, Data & Analytics, Payments, and other business partners to support effective execution of EFTR processes and regulatory obligations.
• Coordinate across Technology, FCRM, Governance, Compliance, Data, Operations, and business stakeholders to align priorities, resolve dependencies, support issue management, and advance reporting and control objectives.
• Influence the development and implementation of operational practices, reporting standards, and process enhancements that improve effectiveness and regulatory outcomes.
• Support the delivery of regulatory, business, and technology initiatives impacting EFTR Operations.
• Translate business, regulatory, and operational requirements into actionable tasks, implementation plans, and follow-up activities for the team and relevant stakeholder groups.

SHAREHOLDER

• Establish and maintain governance practices that support reporting accuracy, operational effectiveness, control execution, and regulatory compliance.
• Monitor operational performance, reporting quality, key risk indicators, and control outcomes to identify emerging risks and opportunities for improvement.
• Drive consistency in the application of procedures, controls, reporting standards, and operational practices across EFTR Operations.
• Support the design, execution, and ongoing enhancement of quality control and monitoring activities used to assess reporting accuracy and procedural adherence.
• Review trends, findings, and operational insights to identify root causes, systemic issues, and opportunities to strengthen the control environment.
• Guide the resolution of operational issues, control gaps, audit findings, and remediation activities impacting the EFTR function.
• Own and track operational tasks, remediation items, technology defects, governance actions, and stakeholder commitments to ensure appropriate prioritization, follow-through, and closure.
• Ensure operating procedures, job aids, and governance documentation remain current, effective, and aligned to evolving regulatory requirements.
• Promote a culture of continuous improvement, accountability, and effective risk management supported by strong governance practices.

EMPLOYEE / TEAM

• Foster knowledge sharing and consistency of practices across EFTR Operations and associated stakeholder groups.
• Support feedback sessions to the EFTR team through ongoing feedback, training initiatives, and performance discussions.
• Encourage innovative thinking and continuous improvement by challenging existing processes and identifying opportunities to enhance effectiveness.
• Influence and support organizational change initiatives through effective communication and stakeholder engagement.
• Establish strong working relationships across business functions to support achievement of operational and strategic objectives.
• May involve people management responsibilities including workload planning, task assignment, capacity management, onboarding support, coaching, development planning, and escalation management for team members.
• Set clear expectations, monitor progress against priorities, provide timely feedback, and help remove barriers to ensure timely and accurate completion of operational and regulatory tasks.
• Act as a role model for professionalism, integrity, regulatory discipline, and risk-aware decision making.

BREADTH & DEPTH

• Provides leadership and strategic oversight for operational governance activities supporting EFTR regulatory reporting processes.
• Accountable for the effectiveness of operational controls, quality control outcomes, governance practices, and regulatory compliance within assigned areas of responsibility.
• Applies advanced knowledge of EFTR regulations, reporting requirements, operational controls, risk management principles, and quality frameworks.
• Exercises broad judgment in assessing complex operational, regulatory, and risk-related matters where business impact may be significant.
• Acts as a subject matter expert on reporting quality, operational governance, control effectiveness, and process optimization.
• Utilizes reporting, analytics, trend analysis, and performance insights to influence decision-making and drive continuous improvement initiatives.
• Influences outcomes across multiple teams, stakeholder groups, and business partners.
• Operates as a key point of contact for cross-functional stakeholders, balancing operational delivery, people management, risk management, technology enablement, and governance requirements.
• Leads initiatives of moderate to high complexity involving governance enhancements, control improvements, operational effectiveness, and regulatory readiness.

JOB REQUIREMENTS

• Undergraduate degree in Business, Finance, Accounting, Risk Management, Operations, or related discipline.
• Two (2) or more years of experience in EFTR Regulatory Reporting, including remediation activities, quality control/quality assurance, and procedure development and deployment.
• Strong knowledge of FINTRAC reporting requirements, Electronic Funds Transfer Reporting (EFTR), AML/ATF principles, and applicable regulatory requirements.
• Demonstrated experience supporting operational governance, risk management, control oversight, and regulatory compliance activities within a financial services environment.
• Experience reviewing operational performance, analyzing trends, identifying control gaps, and implementing process improvements to enhance operational effectiveness.
• Strong understanding of quality management principles, root cause analysis, issue management, and corrective action frameworks.
• Experience supporting audits, regulatory examinations, control reviews, and remediation initiatives.
• Demonstrated ability to influence outcomes, build effective partnerships, and work collaboratively across multiple stakeholder groups without direct authority.
• Experience developing procedures, job aids, governance documentation, and operational reporting frameworks.
• Strong analytical, problem-solving, communication, organizational, and relationship management skills.
• Ability to exercise sound judgment, manage competing priorities, and make risk-based decisions in a dynamic operational environment.
• Experience leading or contributing to projects, change initiatives, process optimization efforts, and implementation activities.
• Strong working knowledge of operational reporting tools, data analysis techniques, and Microsoft Office applications.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet