Tech Center Technology Architect for HPE Storage Solutions

Tech Center Technology Architect for HPE Storage SolutionsThis role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

The Tech Center consultant is responsible for providing technical support and/or leadership in the creation and delivery of Storage technology solutions designed to meet a customer’s business needs. Create and maintain effective customer relationships to secure customer satisfaction. Provide the deepest level of product- and technology-specific expertise available to customers from anyone in the sales organization in deal pursuit situations.

Job specifics/responsibilities:

• Analyze very technical information and communicate it effectively to different kinds of audiences

• Understand and have technical discussions with our requestors and customers

• Acquire, maintain, grow, and demonstrate technical knowledge of HPE’s technology and solutions and deepen your expertise within an area of specialization

• Understand customer business requirements from a technical viewpoint and use technical expertise to propose and configure solutions which help customers achieve their business goals

• Participate in complex technical architecture, design, and sizing, by identifying site-specific parameters and constraints that impact the technical solution.

• Provide your output within the defined SLA while properly tracked in our ticketing system.

• Professionally manage customer expectations and respond to customer concerns

• Demonstrate technical competence in customer/partner communications

• Able to proactively learn about new products and features, as well as finding new resources.

• Take on additional tasks and responsibilities as you grow into the role (product lead, coordinator or similar tasks which involve support within and outside of the team)

• Share knowledge and experience with peers

• Train and coach new colleagues

• Carry out administrative activities related to mentioned content of work

Key deliverables/accountabilities:

• Provide technical presales support (ranging from general compatibility to in-depth technology consultancy) to the HPE Sales and Pre-Sales workforce, as well as top-selling Partners and Distributors

• Our service is delivered via e-mail with a customer-oriented approach.

Working relationships:

Internal:

• HPE Geos

• HPE Geo Presales and Sales stakeholders

• Direct and Indirect RTM

• Portfolio stakeholders

• Customers – Geo Sales and Presales teams

External:

• HPE Customers (if applicable)

• HPE Partners (if applicable)

• 3Party suppliers/vendors (if applicable)

Education (degree) and professional experience required:

• Strong Expertise in HPE Storage portfolio.

• 5+ years of experience in technology industry with focus on technical selling.

• Master or Bachelor’s degree in engineering or from technical university

• Proven IT background through either job history or education, who can analyze very technical information and communicate it effectively to different kinds of audiences.

Other requirements:

• Fluent in written and verbal English

Personal skills and qualities:

• Analytical, problem detection and solving skills

• Demonstrate solid technical skills in assigned area of specialization.

• Good written and verbal communication skills

• Basic project management skills

• Good business and financial acumen.

• Knowledge of effective consultative selling techniques, including active listening, framing, white boarding, storytelling etc.

Technical skills:

• Knowledge-based and experienced-based industry certifications preferred.

• MS Office

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#bulgaria

Job:

Services

Job Level:

TCP_03

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Recruitment Fraud Alert

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.