Tech Senior Partner, Digital innovation and service lead

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

Job Purpose

Serve as Haleon China’s accountable leader for application operations, service excellence, and post–go-live optimization, responsible for ensuring that enterprise applications deliver stable, scalable, and sustained business value after deployment.

Act as the owner of Application Service Management and operational excellence, driving transformation from a fragmented, vendor-driven support model into a standardized, transparent, and AI-enabled service operating model.

Lead China’s application operations strategy, ensuring alignment with HDS 2030 and Global Tech standards, while enabling a China-for-China digital architecture approach to enable business growth, local innovation, and regulatory compliance.

This role plays a critical part in enabling China Digital Acceleration, ensuring digital platforms can reliably support business ambitions including digital sales growth, AI adoption, and scalable operations.

Main Task

Service Operations & Service Excellence

• Own end-to-end application operations after go-live, ensuring system stability, availability, and reliability

• Establish and continuously improve Application Service Management (AMS) framework, including SLA, KPI, incident, problem, and change management

• Drive transition from reactive support to proactive, structured, and >Job Posting End Date

  2026-07-09

  Equal Opportunities

  Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.
  
  During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.
  
  The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

  Adjustment or Accommodations Request

  If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.

  Note to candidates

  The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.