Tech Support Engineer (Messaging)
Vonage
Mexico, Unknown
Full-Time
Competitive
OfficeManager
Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company!
What you will do?
Investigate, troubleshoot, diagnose and resolve technical issues related to our Messaging APIs
Communicate effectively (both verbal and written) with our customers and internal stakeholders
Problem solve, have a natural curiosity and demonstrate the ability to learn rapidly
Capture knowledge, for customers who prefer solving their own issues without having to contact support
Bachelor's Degree in Computer Science, or equivalent field
Experience working as a Support Engineer, with Application Programming Interfaces (APIs), or in the telecommunications or SaaS sectors
Experience with Messaging technologies: e.g. SMS, SMPP, GSM, MMS, Whatsapp, etc
Experience supporting or integrating APIs and/or SDKs
Strong communication skills - written and verbal
Any of the following are a plus:
Experience with developer tools and languages (Python, Ruby, Node/Javascript, Java, PHP)
Troubleshooting Applications: e.g. Kibana (Elastic Search)
Linux/Unix operating systems
Experience building and/or troubleshooting iOS, Android or Javascript SDKs and/or applications
Theres no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
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Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.