Technical Customer Service Supervisor

Technical Customer Service Supervisor

Weir

Location – Sumbawa Island or Jakarta
Onsite in Sumbawa or 10 weeks on / 2 weeks off roster from Jakarta

What we do at Weir
We are a global leader in mining technology for a sustainable future. We help our customers extract the resources the world needs more efficiently and more sustainably. Our planet’s future depends on the transition to renewable energy, and that transition can only happen with the metals and minerals our customers deliver. So, we work side by side with mines across the globe to move less rock, use less energy, use water wisely, and create less waste. Together, we drive the shift to smart, efficient, and more sustainable mining.

Make your impact
We are seeking an enthusiastic and driven Technical Customer Service Supervisor to play a pivotal role in overseeing the performance and optimisation of Weir’s products on-site.

Acting as a key liaison between Weir and our customer, you will build strong partnerships, ensure seamless product performance, and deliver exceptional service outcomes that drive operational success.

What you’ll do

• Provide first-line technical support, including inspections, fault diagnosis, and on-site troubleshooting of pumps and cyclones
• Act as on-site company representative, building strong customer relationships and delivering expert technical guidance
• Coordinate repairs, parts replacement, and technical solutions with engineering teams to maintain operations
• Support spare parts forecasting and planning to reduce downtime and optimise equipment performance
• Deliver clear technical reports and insights on equipment performance, operations, and market/competitor activity
• Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world-class safety culture.
• Travel Requirements: Primarily site-based in Sumbawa with rostered shifts of 10 weeks on and 2 weeks off.

What you’ll bring

Must-haves:
⦿ Diploma or Bachelor’s degree in Mechanical Engineering or equivalent Instrumentation
⦿ Strong hands-on experience with pumps, rotating equipment, and mechanical fault analysis in mining or heavy industry environments
⦿ Proven ability to work effectively in remote site conditions on a roster basis
⦿ Excellent communication skills to build customer relationships and produce technical reports

Nice-to-haves:
⦿ Exposure to competitor products or similar industry equipment for faster ramp-up
⦿ Background in field service, site technician, or technical support roles
⦿ Electrical or instrumentation knowledge supported by strong mechanical expertise
⦿ Experience in spare parts forecasting and operational coordination

Why join Weir?
We live our values we think safety first, do the right thing, respect each other, aim high, and delight our customers. We encourage our people to lead by example and celebrate our successes.

We’re passionate about our purpose to help deliver the natural resources that are essential to create a better future for the world. We do this by combining our deep customer insights, world-class engineering, materials science expertise, and intelligent automation to deliver innovative end-to-end solutions incorporating our signature technologies.

We believe your voice matters and your ideas make a difference. We’re working hard to nurture a diverse culture where our people feel like they belong and can do the best work of their lives. You can help shape our unique culture through our inclusion networks and safety initiatives.

Benefits
⦿ Competitive pay
⦿ Career development and learning support
⦿ Access to global inclusion networks
⦿ Regional and team-specific benefits
⦿ Sharebuilder scheme
⦿ Wellness support for you and your family
⦿ Collaboration with global teams
⦿ Study support

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