Technical Customer Support Specialist

As a Technical Customer SupportSpecialist,you willdeliverhigh-quality technical support to customers using IDEXX diagnostic solutions, ensuring a seamless experience while troubleshooting hardware and software issues. This role offers the opportunity to workin veterinary diagnostics and make a direct impact on veterinary practices and patient care.

The Customer Support team plays a critical role in supporting IDEXX customers across Europe, building strongrelationshipsand ensuring customers maximize the value of diagnostic solutions.

Why this role matters:

You will be a key contributor to customer successwithin the Companion Animal Group (CAG), ensuring veterinary professionals can rely on IDEXX technology to deliver critical diagnostics. You will help strengthen customer relationships, support business growth, andultimately contributeto better outcomes for animals.

In this role:

• You'llprovide technical supportondiagnostic analyzers and software solutions.

• You'llcoordinate installations and troubleshoot hardware and integration issues.

• You'llpartner with internal teams to resolve customer challenges efficiently.

• You'llguide customers through troubleshooting and best practices.

What you need to succeed:

• Fluency in English and one South European language - such as Portuguese,Spanishor French.

• You'veprovided exceptional customer support in technical or service environments.

• You collaborate effectively across teams to resolve complex issues.

• You'rea proactive problem-solver withstrong communicationskills.

• You'vesupported customers in fast-paced, multi-channel environments.

• Strong technical aptitude with hardware, software, or networking exposure.

• Proven experience delivering high-quality customer service.

• Strong communicationand interpersonal skills.

• Ability to multitask and stay organized in a fast-paced environment.

• Relevant degree or equivalent experience in a technical or scientific field.

What you can expect from us:

• This is a hybrid role based out of ourHoofddorplocation, with a minimum of eight days a month onsite.

• Opportunity for annual equity bonus

• On the job training & career advancement opportunities.

• Additionalbenefitsincludingbut not limited to financial support, gym benefits, wellnessresources, volunteer paid days off, bike plan, foundation donation matching, and much more.

• 25 daysholidays / year

• Retirement/Pension contribution paid by IDEXX
  

Why IDEXX:

We’reproud of the work wedo, becauseour work matters. An innovation leader in every industry weservesince 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease.

We have customers in over 175 countries and a collaborative global workforce. Our culture embraces challenges and encourages learning and discovery. At IDEXX,you’llbe supported by competitive compensation, incentives, and benefits while enjoying purposeful work thatdrivesimprovement.

If meaningful work and a sense of purpose are at the top of your list,you’llfind it here.Let’spursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.