Technical Implementation Manager Lead at JPMorgan Chase & Co.

Technical Implementation Manager Lead at JPMorgan Chase & Co. | JobProMax

Job Description

Join our team where you'll play a pivotal role in guiding and supporting the onboarding process.
As the Manager of the Technical Client Consulting team, you will be instrumental in transforming our client onboarding experience by leading a team of experts who provide technical consulting and support to large enterprise clients. This role involves managing a team responsible for understanding client requirements, platform solutioning, and ensuring a seamless transition from initiation to production rollout. You will work closely with senior leadership to align the team's objectives with the broader organizational strategy, fostering a culture of continuous improvement and innovation. The ideal candidate will possess a strong background in people management, technical consulting, and client services.

Required Skills

MANAGEMENTCLIENT SERVICESTECHNICAL CONSULTINGPROJECT MANAGEMENTCHANGE MANAGEMENT

Responsibilities

Lead and manage a team of technical consultants, providing strategic guidance and fostering professional development.
Analyze roles and responsibilities to identify areas for improvement and enhance team capabilities.
Foster a culture of continuous learning and professional growth within the team.
Collaboratively manage a rotating portfolio of new and existing CB and CIB Merchant Services clients.
Act as a subject matter expert, advising clients and the Merchant Services core implementations team on products and processes.
Ensure adherence to compliance standards and operating procedures.
Understand requirements and platform solutioning for client implementations.
Define and approve comprehensive client solutions from connectivity to reporting and reconciliation.
Develop a communication strategy to keep stakeholders informed during onboarding and production validation.
Establish key performance indicators (KPIs) to measure the success of client onboarding initiatives, and regularly report progress to senior leadership and stakeholders.
Lead change management efforts to ensure smooth transitions and minimize resistance.

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Job Details

Job Type: Full-Time
Workplace Type: Hybrid
Experience Level: Minimum 10 years of work experience; 5 years of experience with Client Services, Implementations, and/or Operations teams.
Salary: Competitive