Technical Product Owner - Service AI
Roche
Unknown, województwo mazowieckie, Polska
Full-Time
Competitive
HybridExecutive
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Technical Product Owner - Service AI
Roche Digital Technology (RDT) is where innovation meets purpose. As a global team at the heart of Roche, we are a community of business-minded technologists committed to helping shape tomorrow’s digital future of healthcare. Our mission is to power Roche with cutting-edge digital technologies by harnessing the potential of artificial intelligence, data, and scalable tech innovations. Driven by purpose and passion, we’re building a future where digital is a core strength across Roche, enabling smarter ways of working, unlocking human potential, and driving breakthroughs that truly matter to millions of patients worldwide.
At Roche, we offer a hybrid work model that combines flexibility with in-person collaboration. For now, we require our employees to be in our offices on average two days per week. The specific office days may vary depending on business needs, such as workshops, conferences, town halls, team meetings, and other collaborative events.
The Position
As the Technical Product Owner for the DIA Commercial Customer Service Product, you will operate at the intersection of complex systems engineering and strategic commercial outcomes. You will own the technical vision, architectural coherence, and feature backlog for the platforms that enable our commercial customer service ecosystem. Acting as the definitive bridge between Business Product Owners, engineering squads, Managed Service Providers (MSPs), and enterprise architecture, you will translate high-level business priorities into precise, scalable, secure, and compliant technical implementations.
Communication is essential, and effective expectation management is a must. This role requires an understanding of AI fundamentals and a demonstrated ability to learn quickly and to deep-dive when necessary, with a focus on maximizing business value and outcomes.
The Opportunity
In this role, you will be responsible for:
Outcome Accountability & Execution: Own the product backlog for assigned systems, prioritizing features and operational needs based on business value and compliance. You will be accountable for backlog execution in accordance with CSV and best QA practices, including adherence to AI-specific data privacy, compliance, and regulatory requirements. Actively champion high-value work and challenge low-impact efforts.
Architecture & Non-Functional Excellence: Proactively ensure all solutions adhere to established architectural patterns, enterprise technology strategies, and non-functional expectations (performance, reliability, scalability).
Business Collaboration: Partner closely with Business Owners to align technical execution with commercial objectives, translating functional customer service needs into robust technical realities. Provides clear direction to achieve goals and objectives. Operates at a DIA Customer Service level, directly impacting the growth and engagement of all involved team members and resources. Collaborate in the matrix environment across various RDT stakeholders.
System Ownership & Governance: Serve as the accountable System Owner, ensuring applications remain fit-for-purpose, secure, and fully compliant with IT governance throughout their lifecycle. Closely partners with the DIA Commercial AI workstream to ensure alignment of Service AI initiatives with broader Commercial AI strategy. Ensures reuse, scalability, and interoperability of AI solutions across the Commercial domain whenever possible. Collaborates on shared AI capabilities (models, platforms, governance frameworks) to avoid duplication and accelerate value delivery. Acts as a bridge between Customer Service AI & DIA Commercial AI governance structures. Aligns prioritization of use cases to ensure consistency with Service Global AI strategy, architecture standards, and investment decisions.
Financial Responsibilities: Manage project budgets and resource allocation effectively, ensuring all initiatives are delivered within financial constraints and optimized.
Knowledge Transfer & Operational Continuity: Drive the structured capture of product knowledge, comprehensive system documentation, and operational runbooks to ensure high availability and seamless operational handovers.
Cross-Functional Coordination: Drive alignment across integrations, data workflows, and Managed Service Provider (MSP) coordination while actively participating in Agile ceremonies.Champions and leads innovation and experimentation that lead to fast and cost-efficient outcomes, productivity, and day-to-day efficiencies. Influences strategy at the DIA Commercial level, shapes long-term Service AI roadmap, and fosters a culture of pervasive innovation.
Value Measurement, Success Metrics & Reporting: Define and align an end-to-end success metrics framework and clear KPIs (Operational efficiency, Business impact, Customer experience, AI performance) for AI and automation in Customer Service. Ensure consistent measurement across all stages. Build and maintain transparent reporting dashboards and executive communication on value realization.
Business/Technical ability: Build and maintain business knowledge and understanding of market trends to shape technology and delivery strategies that achieve business objectives. Manage delivery programs and use the latest methodologies to enhance efficiency and effectiveness.
Qualifications:
10+ years of professional experience, with a strong preference for backgrounds in the Commercial or Diagnostics sectors.
Proven track record of end-to-end ownership and successful delivery of global IT solutions and data platforms.
Exceptional leadership in communication, facilitation, and negotiation, with a demonstrated ability to align diverse stakeholders and resolve complex conflicts.
Strategic relationship builder skilled at partnering with senior executives and fostering high-impact collaboration across global organizational boundaries.
Extensive experience managing strategic partnerships, including third-party technology providers and system integrators.
Forward-thinking business acumen with the ability to translate market trends into actionable AI use cases and data strategies.
Advanced analytical powerhouse capable of dissecting complex, cross-boundary challenges and defining strategic solution roadmaps.
What you get:
Salary range 19,000 - 35,400 PLN grossbased on the employment contract.
Annual bonus payment based on your performance (target 20%).
Private healthcare ( LuxMed packages), group life insurance (UNUM) and Multisport.
Recharge Fridays (2 Fridays off per quarter).
Take Time Program (up to 3 months of leave to use for any purpose).
Flex Location (possibility to perform our work from different places in the world for a certain period of time).
Take Time for Charity (additional paid leave of maximum 2 weeks to engage in the charity action of your choice).
Stock share purchase additions.
Yearly sales of company equipment and many more!
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This position also offers an attractive benefits package.
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A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.